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Skills

  • Fault detection and resolution
  • Data entry
  • Report preparation
  • Sales expertise
  • CRM
  • Retail materials management
  • Client Retention Strategies
  • Shipping procedures understanding
  • Strategic sales knowledge
  • Advanced technical problem-solving

Work Experiences

  • Looked into and resolved issues with accounting, service, and delivery.
  • Created and maintained a detailed database to develop promotional sales.
  • Taught new employees about the company's operations, policies, and services.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Contributed to $10 in annual store sales per 18 months.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Was quick to respond to potential customers' questions and requests.
  • Assisted and cross-trained other customer service managers.
  • Routed incoming calls to the most qualified personnel and departments within the company.

Summaries

  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Very knowledgeable about Asana, as well as process competitors and offerings.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Expert at providing relevant information and options for resolving problems effectively.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Microsoft Excel and program techniques have been taught to me.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.

Accomplishments

  • Resolved product issue through consumer testing.
  • Provided network analysis to support system, reducing bottlenecks and improving quality of service for over 11 users.
  • Built and maintained customer relationships, resulting in a 77% increase in contract renewals for network services.
  • Created and maintained network performance dashboards to monitor SLA compliance for HubSpot infrastructure in Columbus.
  • Supported enterprise clients in network planning and scaling, facilitating a 15% growth in network capacity over 2020.
  • Resolved 7 high-priority network outages within agreed SLA during 2019, contributing to a 76% improvement in average uptime.
  • Improved network reliability by 81% through implementation of proactive monitoring and early alert systems for Workday infrastructure.
  • Reduced service downtime by 23% through proactive monitoring and early fault detection across Asana platforms.
  • Performed detailed network audits across Seattle, identifying 13 potential weaknesses and mitigating security threats, resulting in 23% improved system security.
  • Championed ticket escalation procedures that decreased critical incident response times by 46% across the support team.

Affiliations

  • Freemason
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Certified Data Management Professional (CDMP) Scrum Master
  • Telecommunications Industry Association (TIA)
  • Certified Wireless Network Professional (CWNP) Certification
  • Toastmasters
  • Association of Cloud Computing and Networking Professionals
  • Network Professional Association (NPA)
  • ISACA – Information Systems Audit and Control Association

Certifications

  • SAP Certified Technology Associate - SAP System Security Architect
  • Certified Cloud Security Professional (CCSP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified: Azure Network Engineer Associate
  • Certified Wireless Network Administrator (CWNA)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • SANS GIAC Certified Incident Handler (GCIH)
  • Certified Business Analysis Professional (CBAP)

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