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Skills

  • Meeting facilitation
  • Risk management
  • Technical troubleshooting
  • Time management
  • First Aid/CPR
  • Software Implementation
  • Strategic planning
  • Supervision
  • Organization
  • Communications

Work Experiences

  • Automated routine administrative tasks through Microsoft Excel.
  • Evaluated category and program data in order to provide customers with appropriate answers to system questions.
  • Assisted the HR team in reviewing and revising employee policies, boosting company alignment and decreasing policy compliance issues.
  • Contributed to the refinishing of Power BI, cutting operational costs by 84% through improved resource allocation.
  • Conducted market research and analysis for HubSpot, resulting in a 78% increase in customer inquiries over several months.
  • Collaborated with design teams.
  • Built and refined budget forecasts for product.
  • Collaborated with cross-functional teams to complete initiative ahead of schedule, increasing operational efficiency by 25%.
  • Achieved an accuracy improvement of 80%.
  • Contributed to an expansion of the company’s client base by 3.

Summaries

  • Accomplished Cooperative Education Student.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved up to 73% reductions in workflow inefficiencies.
  • Personable Cooperative Education Student with a track record of increasing workplace communication and coordination effectiveness.
  • Analytical Cooperative Education Student experienced in resolving escalated client inquiries, leading to a 26% improvement in overall customer satisfaction scores.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Within Miscellaneous, senior Cooperative Education Student and outstanding performer in project management and process improvement.
  • Cooperative Education Student with 14 years of successful team leadership and stakeholder engagement experience.
  • Extensive experience in framework office administration and related positions.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Implemented a detailed project tracking system that reduced project delays by 71% in the finance.
  • Worked alongside the marketing team to improve brand awareness initiatives, resulting in a 22% increase in customer engagement across framework.
  • Documented and resolved initiative which led to metric.
  • Initiated and drove compliance review workshops that secured an internal audit score of 42% in 2021.
  • Designed a companywide communication platform that improved project updates and feedback by 52%.
  • Championed the execution of a comprehensive digital marketing campaign that boosted web traffic by 82%.
  • Led a cross-functional team of 4 members in optimizing internal workflows, reducing project cycle time by 72%.
  • Provided market research metrics for a process, directly contributing to its success with a sales increase of 65% in process.
  • Collaborated with 4 cross-functional teams to optimize resource allocation, reducing overhead costs by 21%.
  • Assisted in the deployment of Adobe Creative Suite across multiple departments, leading to a decrease in operational errors by 74%.

Affiliations

  • Toastmasters
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • National Association of Black Accountants (NABA)
  • Young Entrepreneurs Alliance (YEA)
  • National Society of Leadership and Success (NSLS)
  • Association for Computing Machinery
  • American Society for Training and Development (ASTD)
  • Project Management Institute (PMI) – Student Member
  • Society of Human Resource Management
  • Phi Beta Lambda – Future Business Leaders of America

Certifications

  • Ethical Hacking Certified (CEH) by EC-Council
  • ITIL Foundation Certification from AXELOS
  • Google Analytics Individual Qualification (GAIQ)
  • Adobe Certified Professional in Visual Design
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Public Accountant
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)

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