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Skills

  • Adaptive technology installation
  • Vendor relationship management
  • Reporting template development
  • Assistive software troubleshooting
  • Compliance with category
  • Data-driven decision making
  • First Aid/CPR
  • Remote support ticket management
  • Accessibility barrier reduction
  • Hardware/software recommendations

Work Experiences

  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed the technical needs of individual clients and provided hardware/software recommendations, resulting in 8 additional licenses sold.
  • Based on individual needs analysis.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Championed efforts to expand digital accessibility within content management systems, which led to a company-wide accessibility rating of 62%.
  • Authored comprehensive reports on assistive technology usage trends, which helped secure Outstanding Service Award for innovation in accessibility.
  • Looked for industry trends on social media and through online sources.
  • Achieved completion within the past year.
  • Oversaw the delivery of metric project by system team, which resulted in program.

Summaries

  • Collaborative professional passionate about accessibility.
  • Accomplished at providing end-to-end assistive technology services, including conducting needs assessments, selecting technology solutions, and delivering personalized training to improve user satisfaction by 32%.
  • Well-versed in the planning and deployment of performance reporting.
  • Successful at inspiring teams to meet tight deadlines.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 22% increase in productivity.
  • Assistive Technology Specialist skilled in technical expertise.
  • Clear understanding of client relations and workflow optimization as well as client relations training.
  • With excellent planning skills, he is capable of overseeing complex, high-value technical projects.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.

Accomplishments

  • Led the introduction of mobile adaptive technology apps, increasing accessibility for remote workers by 66%.
  • Resolved product issue through consumer testing.
  • Developed an accessible e-learning platform tailored with assistive technologies, resulting in 10 additional learners participating in courses.
  • Facilitated training sessions for 7 staff members on the use of closed-captioning solutions, leading to improved accessibility in virtual learning environments.
  • Led accessibility workshops to promote universal design, increasing staff compliance with ADA requirements and enhancing student inclusion by 62%.
  • Developed and maintained relationships with assistive technology suppliers, ensuring a 74% reduction in procurement delays.
  • Worked alongside occupational therapists to design and implement personalized assistive workflows, reducing processing errors by 41%.
  • Designed a workflow process that reduced duplicated efforts in client assistive technology assessments by 24%, resulting in faster service delivery.
  • Implemented a speech-to-text solution for clients, improving documentation turnaround speed by 82%.
  • Collaborated with team of 11 in the development of standard.

Affiliations

  • Accessible Media Producers Network (AMPN)
  • Jaycees
  • American Annals of the Deaf
  • Society of Human Resource Management
  • National Association of Assistive Technology Act Programs (ATAP)
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • World Institute on Disability (WID)
  • Lions Club
  • National Federation of the Blind (NFB)
  • American Medical Informatics Association

Certifications

  • Computer Technology Industry Association (CompTIA) A+ Certification
  • Certified Assistive Technology Specialist (CATS)
  • Web Accessibility Specialist (WAS) - IAAP
  • Certified Public Accountant
  • CompTIA A+ Technician
  • National Interpreter Certification (NIC) – RID
  • First Aid/CPR Certified
  • ServSafe
  • WCAG 2.0 Accessibility Expert Certification
  • Google Certified Accessibility Specialist

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