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Skills

  • Security systems
  • Insurance billing
  • Customer service-oriented
  • Retail merchandising specialist
  • Opening and closing procedures
  • Accurate money handling
  • Hotel signage
  • Process improvement
  • Superior organization ability
  • Invoice generation

Work Experiences

  • QuickBooks was delivered to customer locations by me.
  • Kept the restaurant dining room spotless for guests, washing and restocking dishes, glasses, cups, silverware, and utensils to allow the serving team to maintain a steady flow of customers.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Moved luggage, bags, and other items from cars, limos, and other vehicles, as well as the main lobby, to guest rooms.
  • Alerted management after spotting potential shoplifters.
  • Replaced out-of-stock items with new ServiceNows to satisfy dissatisfied customers.
  • Showed travelers how to use the TV remote, the heating and cooling system, WiFi access, and the locks in their rooms.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Answered product questions using up-to-date sales and store promotions information.
  • Trained 11 new salespeople each quarter.

Summaries

  • Warehouse and Sales Coordinator with experience managing order allocations and distribution for accounts worth up to $13 while supervising multiple staff members.
  • Guest Service Assistant and team leader with 17 years of experience in system settings.
  • Ready to put 12 years of experience, strong communication, project management, and stakeholder engagement abilities to work in a dynamic new role at Lakeside Partners.
  • Strong technical skills and experience in performance reporting.
  • Experience with inventory management and merchandising.
  • Communicative and team-oriented, with Asana expertise.
  • Capable of achieving sales goals as part of a team.
  • Retail Sales Associate who is friendly and enthusiastic.
  • Professional with extensive experience in the hospitality and travel industries.
  • Results-oriented Retail professional with project management, client relations, and workflow optimization strengths.

Accomplishments

  • Reduced
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Proposed
  • Integrated
  • Assisted in overseeing hotel operations during peak seasons, managing staff during high-traffic hours and sustaining exceptional service levels.
  • Design: Responsible for creative design for prominent metric.
  • Designed new training materials for front desk staff, resulting in a 13% improvement in guest satisfaction upon rollout.
  • Established
  • Initiated
  • Improved

Affiliations

  • Part of a Task Force within the Independent Lodging Industry Association (ILIA), focusing on improving room occupancy during peak seasons.
  • Volunteer with the Denver Chamber of Commerce, advocating regional tourism and assisting with local partnerships for guest benefits.
  • Part of the Global Alliance of Hospitality Professionals, collaborating with peers to improve operational efficiencies and guest satisfaction.
  • Attending webinars hosted by the Travel and Tourism Research Association (TTRA) to stay abreast of trends in guest behavior and expectations.
  • Member of the Society for Hospitality and Foodservice Management (SHFM), focusing on customer satisfaction programs.
  • Associate of The Guest Experience Network (GEN), linked with professionals dedicated to improving service standards and client experience.
  • Member of the American Hotel & Lodging Association (AHLA), participating in workshops to improve customer-centric approaches.
  • Frequent attendee at events hosted by the International Customer Service Association (ICSA), promoting hospitality and customer satisfaction excellence.
  • Certification in Event Planning from initiative, aligning skills with guest needs in special event coordination and execution.
  • Certified in Complaint Management and Resolution through metric, focusing on turning negative feedback into positive guest relationships.

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • American Academy of Financial Management (AAFM)
  • Guest Service Gold® Certification – American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Public Accountant (CPA)
  • Certified Hospitality Trainer (CHT) - American Hotel & Lodging Educational Institute (AHLEI)
  • Professional in Human Resources (PHR) | Human Resources Certification Institute (HRCI)
  • Certified Hotel Administrator (CHA) – standard
  • Certificate in Event Planning & Management - International Live Events Association (ILEA)
  • Conflict Resolution and Mediation Certificate - 2016, Mediation Training Institute

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