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Skills

  • Checkpoint efficiency optimization
  • Customer service in high-stress environments
  • Emergency Response
  • Project organization
  • Metric equipment
  • Process improvement
  • Surveillance
  • Communication with local law enforcement
  • Superb surveillance skills
  • Wireless technology

Work Experiences

  • Achieved reduction in 2016.
  • Prepared regular written logs and incident reports for distribution to Airport Security Agent at the end of each shift.
  • Led property safety inspections on a regular basis and oversaw corrective action when potential hazards were discovered.
  • Achieved results in 2024.
  • Collaborated with airline ticketing staff to resolve ID verification issues, preventing unauthorized departures while maintaining positive customer relations.
  • Worked on urgent issues both independently and collaboratively to protect people and property.
  • Used effective time management when it came to personnel and security asset coordination and accountability.
  • Inspected and adjusted security systems, equipment, and machinery to ensure that parking lots and the interior and exterior of the building were fully covered.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.

Summaries

  • Adept at using Closed Circuit TV systems to monitor multiple terminals, identifying and addressing potential risks early, with 11 security violations reported.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.
  • Achieved relocation within several months.
  • Achieved recognition in 2018.
  • Within Law Enforcement and Security, senior Airport Security Agent and outstanding performer in project management and client relations.
  • Achieved significant security improvements by implementing new screening methods, reducing equipment downtime by 50% with targeted maintenance and calibration initiatives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in the facilitation of major emergency evacuations, ensuring the safety of 16 passengers within the past year, staying compliant with federal protocols.
  • Adept at using Closed Circuit TV systems.
  • Adept at communication.

Accomplishments

  • Regularly performed system inspections, decreasing equipment downtime by 29%, thus ensuring uninterrupted checkpoint operations.
  • Reduced human error rates in document verification by 21% through the deployment of automated ID verification systems.
  • Implemented procedural updates based on TSA advisories, reducing screening gaps and improving compliance rates by 32%.
  • Collaborated with TSA agents to streamline security procedures, reducing passenger wait times by 65% during peak travel periods.
  • Conducted random screening procedures and identified potential threats, maintaining 100% adherence to TSA regulations.
  • Led security drills simulating various threat scenarios, resulting in a 37% improvement in team response times and threat identification efficiency.
  • Collaborated with team of 5 in the development of initiative.
  • Conducted thorough inspections of high-risk luggage, preventing 18 security violations and maintaining robust threat detection capabilities.
  • Participated in cross-functional drills with local law enforcement, improving emergency response time by 55% in coordinated threat scenarios.
  • Collaborated with vendors to ensure screening equipment met ITIL standards, minimizing outages and maintaining uptime at 34%.

Affiliations

  • Association of Information Technology Professionals
  • American Association for Threat Assessment Professionals (AATAP)
  • American Medical Informatics Association
  • Transport Security Administration (TSA) Alumni Association
  • Society of Human Resource Management (SHRM) for crisis management training
  • Lions Club
  • Project Management Institute
  • Jaycees
  • National Association of Social Workers
  • The National Air Transportation Association (NATA)

Certifications

  • Certified Airline Security Professional (CASP)
  • Airport Security Awareness Training - Vantage
  • Project Management Professional (PMP)
  • Advanced Security Equipment Operator Certification Tableau
  • Hostile Event Prevention and Response (HEPR) Training
  • CompTIA A+ Technician
  • Certified Transportation Security Manager (CTSM)
  • Certified Business Analysis Professional (CBAP)
  • Global Aviation Security Professional (GASP) Certification
  • Threat Image Projection (TIP) System Specialist

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