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Skills

  • Client Conversions Acceleration
  • Business analysis
  • Communications
  • Regulatory compliance
  • Project organization
  • Staffing and scheduling
  • Cross-functional collaboration
  • B2B sales management
  • Business Development
  • Organization

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Accelerated career progression.
  • Reduced customer service complaints by 10% by devising new methods of resolution.
  • Used Jira to create category and metric reports to track quality assurance.
  • Handled payroll duties every 15 weeks, resolving any discrepancies and scheduling conflicts.
  • Closed 15 new deals per month.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.
  • Achieved 57% growth in revenue.
  • Achieved a 54% increase in lead generation.

Summaries

  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Accomplished in leveraging industry expertise to automate and streamline sales processes, reducing sales cycle times by 17 days and boosting overall team efficiency by 70%.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Clear understanding of performance reporting and project management as well as vendor management training.
  • Professional with over 13 years of experience as a manager for a $4 one year revenue-generating company.
  • Achieved 37% revenue growth.
  • Sales Accounts Deputy Manager who is proactive and meticulous, with over 17 years of experience in the system industry.
  • Achieved a 81% accuracy rate.
  • Achieved recognition within the Miscellaneous.
  • Commended for cutting operating costs by 15% and supervising 8 employees, including sourcing, interviewing, and hiring.

Accomplishments

  • Facilitated cross-functional team alignment on customer service improvements, resulting in a 76% increase in customer satisfaction score (CSAT).
  • Collaborated with finance and product teams to build custom invoicing solutions that reduced billing discrepancies by 56%
  • Led the migration of ServiceNow across 11 global markets, ensuring seamless adoption and increasing client retention.
  • Facilitated over $17 in upsell opportunities through diligent relationship management and customer needs analysis.
  • Resolved product issue through consumer testing.
  • Proactively identified new business opportunities within existing accounts, resulting in 3% expansion in client spend.
  • Instrumental in restructuring sales territories, leading to a 70% increase in productivity for the sales team.
  • Resolved 10 high-stakes client disputes without escalation, resulting in continued business relationships and avoiding legal costs.
  • Collaborated with marketing and product teams to design targeted marketing campaigns, resulting in a 50% increase in lead conversion rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Product Marketing Alliance - Associate Member
  • Association of Information Technology Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association of Proposal Management Professionals (APMP)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • International Council of Nurses
  • National Retail Federation (NRF)
  • National Contract Management Association (NCMA)
  • CXPA (Customer Experience Professionals Association)

Certifications

  • Certified Professional Sales Leader (CPSL) - Harbor & Co. - 2018
  • Certified Sales Enablement Practitioner (CSEP), 2021
  • Certified Revenue Growth Expert (CRGE), Ironclad Systems, 2021
  • Certified Sales Leadership Professional (CSLP) - 2019
  • Certified Inside Sales Professional (CISP) - 2017
  • Certified Channel Sales Professional (CCSP), Cedar Works, 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Development Professional (CBDP), Ironclad Systems, 2015
  • Project Management Professional (PMP)
  • Professional Certified Marketer (PCM) - Sales Management 2023

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