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Skills

  • Portfolio Management
  • Process improvement
  • Customer account management
  • Advanced Excel skills (Pivot Tables, VLOOKUP)
  • Investigative research
  • Goal setting and achievement
  • Cross-functional team collaboration
  • Inventory management
  • Customer relationship management (CRM) systems
  • Administrative support

Work Experiences

  • Achieved 52% over 3-month period.
  • Was in charge of 14 client accounts' dispute resolution and reconciliation.
  • Saved money by developing functional solutions to standard problems.
  • Developed a reputation for punctuality and hard work.
  • Learned process improvement and risk assessment to help with office needs.
  • Assisted in formulating new debt recovery strategies.
  • Jira was delivered to customer locations by me.
  • Achieved a 81% improvement in adherence to federal collection regulations.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved faster dispute resolution.

Summaries

  • Asana and Tableau experts with exceptional interpersonal skills.
  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Knowledge of Power BI in depth, as well as performance reporting and risk assessment abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Accomplished Assistant Collector skilled in negotiating repayment plans, recovering $5 within 6 months, and presenting comprehensive portfolio reports to leadership.
  • Scrum Master certified
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • Internal reports capable of capturing data for reporting, DSO calculations, and monthly close activities.
  • With exceptional communication skills, he is an excellent team leader and employee trainer.

Accomplishments

  • Partnered with finance and sales teams to enhance collection processes, resulting in a 20% increase in overall collected amount.
  • Consistently met monthly collection KPIs by recovering over 14 in past due accounts while maintaining customer satisfaction levels.
  • Played an instrumental role in identifying fraudulent activity within accounts, preventing potential losses of over 4.
  • Actively engaged in professional development, obtaining ITIL in credit & collections management, contributing to improved team performance.
  • Analyzed historical payment trends and provided insights that decreased future delinquency rates by 37%.
  • Collaborated with IT to refine account management software, reducing data entry time by 59% and improving record accuracy.
  • Maintained a 72% success rate in converting delinquent accounts to current status through proactive outreach and personalized payment plans.
  • Redesigned payment reminder schedules, leading to a 55% reduction in late payments within the past year.
  • Implemented a customer segmentation system based on risk profile, improving collection success rates for high-risk accounts by 78%.
  • Accelerated the recovery of overdue payments by 61% through the introduction of an automated reminder system.

Affiliations

  • Affiliate, Society of Financial Examiners (2016-Present)
  • Attendee, Credit and Accounts Receivable Risk Management Conference (2022, Raleigh)
  • Certified Credit & Collection Executive (CCCE), ACA International (2020)
  • Member, National Collections and Credit Risk Association (2016-Present)
  • Completed Professional Development Courses, Advanced Negotiation Tactics for Collectors (2018)
  • Member, NCBA Consumer Collections Division (2018-Present)
  • Volunteer, Consumer Credit Counseling Service (2019-2016, Atlanta)
  • Member, Institute of Professional Debt Arbitrators (2020-Present)
  • Affiliate, American Collectors Association International (2017-Present)
  • Graduate, Financial Risk Management Certification Course (2022, Harbor & Co.)

Certifications

  • Fair Debt Collection Practices Act (FDCPA) Certification – category
  • Certified Credit & Collection Professional (CCCP) – Harbor & Co.
  • Certified Receivables Compliance Professional (CRCP) - Ironclad Systems
  • Six Sigma Yellow Belt Certification for Process Improvement
  • Power BI for Financial Reporting Certification – method
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Advanced Excel for Data Analysis and Reporting Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Accounts Receivable Specialist (CARS) - Cedar Works
  • Certified Asset Recovery Specialist (CARS) - Brightline

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