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Skills

  • Money handling abilities
  • Fluency in French for multilingual guest service
  • Conflict mediation and resolution
  • Shipping procedures understanding
  • Client relationship management
  • Retail store support
  • Sales expertise
  • Account management
  • Report preparation
  • Medical terminology knowledge

Work Experiences

  • Collaborated with vendors to plan more than 7 daily pickups and weekly deliveries.
  • Processed 9 invoices and mailed documentation to clients each several months.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Facilitated category orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Double-checked order data on a three years basis to ensure that transactions and shipping dates were correct.
  • Kept up to date on product and service changes.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Ensure that customers and internal departments are properly communicated with.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Under duress, personable and professional.
  • Clear understanding of project management and process improvement as well as project management training.
  • Front Desk Service Agent is a service-oriented Front Desk Service Agent with unrivaled customer service, task prioritization, and time management skills.
  • Within Miscellaneous, senior Front Desk Service Agent and outstanding performer in risk assessment and data analysis.
  • Front Desk Service Agent is a multi-talented Front Desk Service Agent who is consistently rewarded for planning and operational improvements.
  • Committed to providing world-class customer service while remaining professional.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to category regulations and process department guidelines.
  • Dedicated to meeting and exceeding initiative objectives through effective communication and program abilities.

Accomplishments

  • Upsold high-end room packages to guests, contributing to an increase in revenue by 57% over the financial quarter.
  • Reduced guest check-in time by 85% through the adoption of a new mobile check-in option, facilitating quicker room allocation.
  • Collaborated with team of 5 in the development of system.
  • Trained new hires in front desk operation best practices, contributing to a performance improvement of 46% across the team.
  • Collaborated with the maintenance team to address guest service requests within an average time of 12 minutes, lowering overall complaint rates.
  • Supported housekeeping team by adjusting room preparation schedules during high-traffic weekends, reducing turnover times by 12 hours.
  • Initiated cross-department communication protocols that improved housekeeping turnover rates by 47% during high occupancy periods.
  • Effectively managed high-volume periods with minimal errors, improving guest satisfaction and maintaining 58% occupancy.
  • Facilitated reservations for 4 corporate meetings and events, ensuring flawless room setup, audio-visual support, and arrangements for catering services.
  • Improved administrative processes by implementing a filing system for guest records, reducing document retrieval times by 20%.

Affiliations

  • Certified Guest Service Professional (CGSP) Certification – American Hotel & Lodging Educational Institute (AHLEI)
  • International Concierge and Lifestyle Management Association (ICLMA)
  • Front Office Management Certificate – program
  • Guest Service Professionals Network (GSPN)
  • Global Hospitality Certification Brightline
  • Certified Hotel Administrator (CHA) – American Hotel & Lodging Educational Institute (AHLEI)
  • Lions Club
  • Certified Front Office Supervisor (CFOS) – American Hotel & Lodging Educational Institute (AHLEI)
  • Toastmasters
  • American Hotel & Lodging Association (AHLA)

Certifications

  • Time Management and Productivity Certificate by LinkedIn Learning
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)
  • CPR and First Aid Certified through Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Customer Satisfaction and Retention Training
  • Hospitality Management Certificate by eCornell
  • Keys to Effective Business Communication by category
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician

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