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Skills

  • Attention to detail
  • Business operations
  • Visitor management
  • Travel planning
  • Interpersonal communication
  • Client scheduling
  • Process improvement strategies
  • Professional demeanor
  • Staff management
  • Bookkeeping

Work Experiences

  • Acted as a liaison for external contractors, coordinating building maintenance and ensuring all necessary tasks were completed on schedule.
  • Collaborated with HR for onboarding.
  • Acted as a liaison for external contractors.
  • Answered and directed 16 phone calls daily.
  • Collaborated with fundraising event team to organize documents, seating, and correspondence for an event attended by over 2 participants.
  • Collaborated with 15 team members.
  • Assisted in creating an emergency action plan for the reception area, improving staff readiness and ensuring compliance with safety regulations.
  • Managed a multi-line telephone system that handled over 3 calls per day on my own.
  • Assisted in creating an emergency action plan.
  • Collaborated with the marketing department, distributing printed marketing materials to over 17 visitors during system.

Summaries

  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Front Desk Receptionist Volunteer is a professional and hardworking Travel and Hospitality veteran with more than 12 years of experience.
  • Adept at client scheduling and communication.
  • Front Desk Receptionist Volunteer is a focused and dependable Front Desk Receptionist Volunteer with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Dedicated to providing outstanding support to team members and clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • Emergency response and special security procedures have been taught to him.
  • Front Desk Receptionist Volunteer with 8 years of experience performing clerical and customer service duties.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Proactively addressed visitor needs at the front desk, contributing to a 29% improvement in visitor satisfaction scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the onboarding of 3 new volunteers, increasing administrative efficiency and team cohesion, leading to a 82% improvement in onboarding satisfaction surveys.
  • Demonstrated strong telephone etiquette by fielding 18 calls each day, redirecting inquiries efficiently and enhancing caller satisfaction by 70%.
  • Trained 2 new volunteers on front desk operations, contributing to an enhancement in team performance and a 83% reduction in errors.
  • Utilized SAP software to maintain an error-free schedule for 17 employees, resulting in a 32% decrease in booking conflicts.
  • Handled an influx of inquiries by phone and email, averaging 5 daily, and ensured timely escalation of issues to the appropriate departments.
  • Managed the scheduling and coordination for over 15 visitors daily, ensuring smooth transitions between appointments and availability for walk-in inquiries.
  • Collected and analyzed visitor data collected from surveys, offering insights that resulted in an improved check-in process by 69%.
  • Developed a visitor information packet, reducing the need for repeated inquiries by 40% and streamlining the visitor check-in process.

Affiliations

  • Meeting Professionals International (MPI)
  • Volunteer Management Professionals of Phoenix
  • Association of Reception and Event Coordinators
  • Healthcare Administrative Management Society of Columbus
  • Project Management Institute
  • American Society of Event Planners (ASEP)
  • Society of Nonprofit Professionals
  • Nonprofit Technology Network (NTEN)
  • Medical Group Management Association (MGMA)
  • Association for Computing Machinery

Certifications

  • Certification in Visitor Reception and Greeting Protocols - system
  • ServSafe
  • Certified Scheduling Manager (CSM) - system
  • Certified Receptionist and Office Coordinator (CROC) - Vantage
  • Volunteer Coordination & Engagement Certification - Beacon Labs
  • Microsoft Office Specialist (MOS): Excel & Word - QuickBooks (Year)
  • Conflict Resolution and Negotiation Skills Certificate - Northwind
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Certified Public Accountant
  • Introduction to Nonprofit Management - Meridian

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