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Skills

  • Financial counseling for patients
  • Care plan coordination
  • Interpreting physician orders
  • Communications
  • Medical insurance
  • First Aid/CPR
  • Healthcare payer systems (insurance understanding)
  • Category equipment
  • Insurance verifying
  • Process improvement

Work Experiences

  • Achieved results within the first 18 months of employment.
  • Aligned all parties on care plans.
  • Assisted during a patient’s treatment.
  • Assisted in coordinating vital services for patient families.
  • Had an excellent attendance record and was always on time for work.
  • Assisted families during prolonged treatment periods.
  • Achieved higher satisfaction scores.
  • Explained treatment plans and payment options.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated with facilities management to ensure families had comfortable, clean, and private spaces during extended hospital visits.

Summaries

  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • As a multi-faceted Patient Family Liaison, I deliver communication and advocacy solutions that lead to measurable improvements in patient care quality and family assurance.
  • Within Healthcare, senior Patient Family Liaison and outstanding performer in process improvement and strategic planning.
  • Boosted family engagement by 23% in mental health resources.
  • Advocate for continuous improvement, consistently achieving satisfaction scores of 24% or higher by proactively addressing patient and family concerns.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Clear understanding of stakeholder engagement and team leadership as well as data analysis training.
  • Achieved measurable improvements in patient care quality.
  • Patient Family Liaison with 9 years of successful vendor management and cross-functional collaboration experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with social workers to secure community assistance for families in need, connecting them with local resources and reducing stress by 43%.
  • Resolved product issue through consumer testing.
  • Developed comprehensive family-centered care plans in collaboration with physicians and nurses, increasing family participation in care discussions by 26%.
  • Successfully advocated for patient needs during their stay, resulting in improved communication and coordinated care across departments.
  • Authored and distributed patient rights and expectations guide to over 12 families, resulting in improved transparency and engagement.
  • Maintained open lines of communication with patients' families, enabling greater involvement during extensive treatments or surgeries.
  • Implemented a standardized patient handoff procedure ensuring seamless communication between clinical staff and families, reducing errors by 25%.
  • Increased family satisfaction ratings by 68% after implementing a dedicated family check-in protocol during patient admission.
  • Educated families on complex medical terminology, translating medical jargon into everyday language, improving understanding by 38%.
  • Trained new staff on crisis de-escalation techniques, which led to a reduction in patient/family complaints by 55%.

Affiliations

  • Supportive member of Better Outcomes by Optimizing Safe Transitions (BOOST)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Trained in Palliative Care Coordination, endorsed by your organization 2021
  • Community Health Education Organization Volunteer
  • International Council of Nurses
  • Association for Computing Machinery
  • Toastmasters
  • Healthcare Compliance Association (HCCA) Affiliate

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Navigator (CHN) - 2019
  • Advanced Pediatric Life Support (APLS) Certification - 2024
  • Certified Health Care Communicator (CHCC) - 2020
  • Certified Crisis Intervention Specialist (CCIS) - 2024
  • CompTIA A+ Technician
  • Certified Patient Advocate (CPA) - 2022
  • Certified Organizational Conflict Management Facilitator - 2017
  • Project Management Professional (PMP)
  • Certified Bereavement Counselor - 2024

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