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Skills

  • First Aid/CPR
  • Organization
  • Guest Relationship Building
  • Project organization
  • Cost reduction in operational processes
  • Team building
  • Food production management
  • Business operations
  • Relationship development
  • Recipes and menu planning

Work Experiences

  • Collaborated cross-functionally with guest services to manage special event-based requests, ensuring zero service delays for attendees.
  • Addressed special requests.
  • Collaborated with kitchen staff and supervisors to adjust service in accordance with special event menus, maintaining a 29% success rate in order completion within guidelines.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Implemented a category program and effectively managed employee errors, resulting in a 9% reduction in overall waste.
  • Collaborated with the kitchen team.
  • Assisted with conducting monthly performance reviews of room service staff, leading to a 84% improvement in employee retention.
  • Consistently followed all food safety regulations according to Lean, leading to zero health code violations during three years.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.

Summaries

  • Multitasking expert with a methodical approach.
  • Talented chef with 4 years of experience preparing and serving a wide range of foods.
  • Achieved 16 consecutive months of zero health violations.
  • Adhered to food safety protocols.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • With customers and team members alike, be upbeat and positive.
  • Achieved significant guest satisfaction in 2019.
  • Achieved consistently high guest feedback.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable Room Service Assistant.

Accomplishments

  • Streamlined service response time by implementing efficient tray preparation workflows, reducing average order fulfillment time by 10 minutes.
  • Provided tailored food and beverage suggestions to guests with dietary restrictions, helping improve dietary satisfaction rates by 26%.
  • Optimized service routing by utilizing strategic elevator coordination during peak hours, decreasing delivery times by 34%.
  • Maintained a high standard of cleanliness and tray presentation, reducing hygiene-related complaints by 18% over a 18 months period.
  • Developed new on-call scheduling system during high-occupancy weekends, ensuring faster room service response by 8 minutes.
  • Supported dietary adaptability for high-end clients, contributing to a 38% higher satisfaction score among returning guests.
  • Exceeded weekly in-room dining sales targets by 21% through effective upselling and suggestive selling strategies.
  • Documented and resolved category which led to process.
  • Resolved guest concerns about incorrect orders within 5 minutes on average, contributing to an improved retention rate for high-profile guests by 22%.
  • Effectively managed high-volume orders of up to 11 trays during peak times while maintaining an average service delay of less than 7 minutes.

Affiliations

  • Certified Foodservice Professional (CFSP)
  • National Association of Social Workers
  • National Concierge Association (NCA)
  • Ambassador for Hospitality Industry Ethics & Management
  • Member of the International Association for Front Office Managers (IAFOM)
  • Association for Computing Machinery
  • Meeting Professionals International (MPI)
  • Freemason
  • Jaycees
  • International Foodservice Distributors Association (IFDA)

Certifications

  • Food Safety Certification - Meridian
  • First Aid/CPR Certified - American Red Cross
  • CompTIA Network+
  • ServSafe Food Handler Certification – Vantage
  • Certified Hospitality Department Trainer (CHDT) - Northwind
  • Hotel Food and Beverage Coordinator Certification - process
  • Safe Food Handling Certification - Raleigh
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Guest Relations & Upselling Techniques - Harbor & Co.
  • Room Service Operations Certificate - program

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