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Skills

  • Collaborating with regional managers
  • Food plating and presentation
  • Time management
  • Budgeting
  • Customer satisfaction improvement
  • First-time-right order delivery
  • Employee retention strategies
  • Process equipment
  • Problem resolution
  • Relationship development

Work Experiences

  • Achieved results within the first 13 months.
  • Boosted overall training attendance by 68%.
  • Collaborated with cross-functional teams to align training content with organizational objectives, resulting in a 18% improvement in goal achievement.
  • Achieved a 81% increase in customer satisfaction.
  • Aligned training content with organizational objectives.
  • Bought food and built strong relationships with vendors.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Achieved promotions within 14 quarters.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Advised corporate leadership on training optimization.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent framework support.
  • Within Fitness and Recreation, senior Wing Certified Trainer and outstanding performer in project management and client relations.
  • Achieved 22% retention in newly trained staff.
  • Achieved a 67% increase in new hire retention.
  • Achieved results within 17 months.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Wing Certified Trainer with more than 3 years of experience in food service and progressive leadership.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Conducted quarterly evaluations of team training effectiveness, which led to a 76% reduction in rescheduled training sessions and improved overall efficiency.
  • Introduced ongoing learning initiatives that helped maintain up-to-date knowledge of industry standards, resulting in a 80% improvement in regulatory compliance.
  • Coordinated cross-departmental training programs, improving inter-team communication by 43% and reducing project delays by 9 days.
  • Developed and executed role-playing stress management exercises, leading to a 42% increase in employee performance during peak service hours.
  • Designed and administered a company-wide assessment, identifying skill gaps that helped improve overall team efficiency by 56%.
  • Championed feedback loops within the training process, improving continuous learning initiatives and fostering a 51% increase in employee-driven innovations.
  • Implemented a new cross-functional training program covering procedure, reducing labor costs by $7 and enhancing team productivity by 36%.
  • Enhanced cross-functional collaboration between departments through targeted trainings, achieving 19% alignment on team goals and increasing project completion rates.
  • Collaborated with team of 6 in the development of category.
  • Designed and implemented time management workshops, resulting in 15% improvement in team productivity and 21% reduction in late task completions.

Affiliations

  • International Association of Professional Restaurant Consultants (IAPRC)
  • Association for Talent Development (ATD)
  • Association of Information Technology Professionals
  • Forklift Certification - OSHA
  • National Council of Chain Restaurants (NCCR)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Safety & Training Leadership Network
  • International Society for Performance Improvement (ISPI)
  • International Association of Administrative Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Safety and Compliance Certification (SCC)
  • Advanced Food Safety Certification
  • Certified Performance Technologist (CPT)
  • Professional in Human Resources (PHR)
  • Certified Employee Training and Development Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Food Safety Manager (CFSM)
  • Behavioral Interviewing Techniques Specialist

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