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Skills

  • Merchandising operations
  • Interpersonal and written communication
  • MS Office
  • Conflict resolution
  • Hardware evaluation
  • Method equipment
  • Public speaking
  • Budget Management
  • Document scanning
  • Risk management processes and analysis

Work Experiences

  • Made a proposal
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Got better.
  • Returned change and currency and processed debit and credit card payments with a 17% accuracy rate.
  • Raised the stakes.
  • Guided
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Center Sales Manager with 11 years of successful quality assurance and vendor management experience.
  • Metric and initiative are examples of abilities.
  • Deadline-driven
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Collaborate with commercial lenders to achieve sales targets.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Dependable

Accomplishments

  • Identified new market opportunities by conducting a competitive analysis, resulting in a 58% increase in market share.
  • Performed deep-dive sales analytics to assess campaign effectiveness, increasing return on investment by 66%.
  • Negotiated discounts and special pricing with suppliers, reducing cost of goods sold by 83% and boosting profitability.
  • Collaborated with team of 3 in the development of category.
  • Collaborated with team members across departments to align sales and customer service strategies, boosting overall center performance by 72%.
  • Increased sales 13% over two years.
  • Directed team-wide user training on new CRM systems, increasing utilization and improving client engagement by 74%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged CRM tools to enhance lead generation and qualification, increasing lead-to-conversion ratio by 76%.
  • Instituted a continuous improvement program that contributed to reducing sales process inefficiencies, achieving a cost reduction of $16.

Affiliations

  • Small Business & Entrepreneurship Council (SBE Council)
  • Lions Club
  • National Association of Professional Women (NAPW)
  • Association for Computing Machinery
  • American Marketing Association
  • International Coach Federation (ICF)
  • Retail Industry Leaders Association (RILA)
  • Freemason
  • B2B Sales Professionals Network
  • American Management Association (AMA)

Certifications

  • Certified Customer Experience Professional (CCXP) – 2020
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • HubSpot Sales Software Certification - 2015
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Store Management Certification - Vantage
  • Certified Agile Sales Professional – Cedar Works
  • Association for Project Management (APM)

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