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Skills

  • Fraud detection and escalation
  • Process improvement
  • Communications
  • Data Accuracy in Reporting
  • Framework equipment
  • First Aid/CPR
  • Project organization
  • Business operations
  • Cashflow optimization
  • Budgets

Work Experiences

  • Balanced vault holdings and working cash funds.
  • Contributed to exceeding revenue targets.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Communicated best practices for handling high-value currency.
  • Balanced daily revenue reports.
  • Created an internal cheat sheet.
  • Conducted end-of-day balance verification of cash flow.
  • Conducted routine counts in 18 months.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A track record of evaluating slot machine functionality and resolving problems.
  • Conducted variance analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Count Room Attendant and outstanding performer in stakeholder engagement and team leadership.
  • Collaborated with security personnel.
  • Actively looking for a Count Room Attendant opportunity where I can put my extensive knowledge of casino floor and cashier functions to good use.
  • Dedicated procedure professional with a track record of increasing guest satisfaction and promoting casino security compliance.
  • Achieved high compliance scores.

Accomplishments

  • Reduced downtime related to currency issues by 22% through creation of a comprehensive internal troubleshooting guide.
  • Resolved product issue through consumer testing.
  • Excelled in preparing month-end and quarterly cash audits, reducing discrepancies by 23% and facilitating streamlined reporting.
  • Introduced mobile tracking for currency batch auditing, reducing review time by 84% through streamlined audit trails.
  • Initiated strict currency validation practices, ensuring that vault contents were always accurate to within $10.
  • Implemented tighter audit trails for currency transactions that saved an estimated $5 in potential detection gaps each month.
  • Partnered with IT to improve currency tracking software, leading to a 17% improvement in auditing accuracy and tracking.
  • Monitored security cameras and maintained detailed documentation leading to quick resolution of compliance issues and no security breaches.
  • Reduced audit preparation time by 59% through the creation and consistent use of a new audit checklist system.
  • Supported management in improving jackpot payout validation procedures with SAP, which cut approval times by 18%.

Affiliations

  • American Society of Safety Professionals
  • Toastmasters
  • Regional Casino and Hospitality Networking Group
  • Association for Computing Machinery
  • Asset Protection Professionals Association (APPA)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Association of Social Workers
  • Security Professionals Networking Group for Phoenix Casinos
  • Association of Information Technology Professionals

Certifications

  • Certified Slot Technician – method
  • Certified Coin Counting Specialist – process
  • Certified Information Systems Auditor (CISA) – Information Systems Audit and Control Association (ISACA)
  • Certified Casino Manager (CCM) – program
  • CompTIA Network+
  • Certified Treasury Professional (CTP) - Association for Financial Professionals (AFP)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Certified Bank Secrecy Act Auditor – program

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