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Skills

  • Budgeting and financial oversight
  • Fostering team engagement and retention
  • Data-driven decision making
  • Team building
  • Change Management
  • First Aid/CPR
  • Performance metrics evaluation
  • Meeting and exceeding sales targets
  • Advanced problem solving
  • Collaboration with marketing departments

Work Experiences

  • Achieved improvement over two years.
  • Devised and coordinated initiative and method strategic plans, resulting in a $3 increase in sales revenue within 18 months.
  • Achieved $18 in additional revenue annually.
  • Achieved a 28% win rate against competitors.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Aligned strategies with corporate objectives.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Aligned sales objectives with inventory controls.

Summaries

  • An award-winning Customer Sales Supervisor, recognized for achieving the highest growth metrics in the 2015, surpassing competitors’ regional achievements.
  • Aligned sales operations with corporate objectives.
  • Accomplished supervisor with extensive experience.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • SAP is something I'm familiar with.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 30% increase in sales conversions.
  • Achieved results across 16 locations.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.

Accomplishments

  • Reduced shopping cart abandonment rate by 65% through tailored follow-up communications and outreach.
  • Led cross-functional team in restructuring sales processes which resulted in a 76% increase in store-wide productivity.
  • Spearheaded a pilot program focused on sales incentives, resulting in 13% increase in first-call close rates.
  • Re-engineered the onboarding workflow by implementing micro-learning, reducing training duration by 3 hours and increasing retention by 39%.
  • Collaborated with marketing to design loyalty programs that increased repeat customers by 62% within two years.
  • Facilitated daily check-ins to align individual and team goals, leading to a consistent 24% exceedance of monthly quotas.
  • Utilized conflict resolution techniques to mediate customer disputes, reducing negative reviews by 43%.
  • Implemented real-time reporting dashboards for monitoring customer activity, boosting productivity by 80%.
  • Revised sales training material to focus on customer needs analysis, improving customer satisfaction scores by 45%.
  • Successfully onboarded and trained over 15 new sales associates, reducing employee turnover by 76%.

Affiliations

  • Board Member or Volunteer, initiative
  • National Association of Sales Professionals (NASP)
  • National Association of Retail Buyers (NARB)
  • Shop.org Digital Retail Community
  • Lions Club
  • Association of Information Technology Professionals
  • Salesforce Trailblazer Community Member
  • Direct Selling Association (DSA)
  • Retail Leaders Circle
  • National Association of Social Workers

Certifications

  • Salesforce
  • Certified Sales Enablement Professional (CSEP)
  • Retail Management Certification - Adobe Creative Suite
  • First Aid/CPR Certified
  • Certified Sales Operations Leader (CSOL)
  • Certified Performance & Sales Management Professional
  • Advanced Negotiation and Closing Strategies - Ironclad Systems
  • CompTIA Network+
  • Certified Sales Leadership Professional (CSLP)
  • Salesforce Certified Sales Cloud Consultant

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