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Skills

  • Budgeting and financial oversight
  • Sales strategy development
  • Fostering team engagement and retention
  • Developing brand messaging
  • Regulatory compliance
  • Inventory management
  • Distribution center management
  • Leading product launches
  • Team management
  • Client Retention Strategies

Work Experiences

  • Aligned sales objectives with inventory controls.
  • Achieved this after two years.
  • Devised and coordinated initiative and method strategic plans, resulting in a $3 increase in sales revenue within 18 months.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Increased market share and earned #6 ranking by leapfrogging competitors.
  • Achieved results within one year.
  • Achieved results over one year.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.

Summaries

  • An award-winning Customer Sales Supervisor, recognized for achieving the highest growth metrics in the 2015, surpassing competitors’ regional achievements.
  • Achieved $13 in additional revenue annually.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Adept at designing sales incentive programs.
  • Accomplished Customer Sales Supervisor.
  • Achieved a 44% boost in revenue for system products.
  • Costs were consistently reduced while profits were increased.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Accomplished supervisor with extensive experience.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.

Accomplishments

  • Implemented strategic account management practices for key accounts, resulting in an increase of 29% in contract renewals.
  • Documented and resolved standard which led to initiative.
  • Managed promotional campaigns that improved product visibility, boosting overall lead generation by 33%.
  • Managed after-sales support and response follow-ups that reduced customer complaints by 53%.
  • Developed mentorship program for junior sales associates, assisting 7 employees in achieving promotion to senior roles.
  • Resolved product issue through consumer testing.
  • Coach internal team through issue resolution and mediation techniques, reducing workplace conflict by 77%.
  • Analyzed quarterly sales trends to identify gaps in customer care and rectified bottlenecks, improving service satisfaction by 49%.
  • Introduced proactive customer outreach procedures, which cut customer support resolution time by 18 hours.
  • Led cross-functional team in restructuring sales processes which resulted in a 76% increase in store-wide productivity.

Affiliations

  • American Medical Informatics Association
  • Board Member or Volunteer, initiative
  • Toastmasters
  • Data-Driven Marketing Association (DDMA)
  • Retail Operations Support Member at framework
  • American Marketing Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • Sales Management Association
  • Customer Experience Professionals Association (CXPA)
  • Direct Selling Association (DSA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Customer-Focused Selling Professional (CCFSP)
  • Advanced Negotiation and Closing Strategies - Ironclad Systems
  • Retail Management Certification - Adobe Creative Suite
  • Certified Sales Operations Specialist (CSOS)
  • Leadership in Sales Organizations - Ironclad Systems
  • Salesforce
  • Professional Leadership in Sales Management - metric
  • Certified Performance & Sales Management Professional

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