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Skills

  • Collaborative learning plan creation
  • Category equipment
  • Academic progress monitoring
  • Career planning
  • Emotional intelligence
  • Individualized education programs
  • Business operations
  • Data analysis for student outcomes
  • Group facilitation
  • Project organization

Work Experiences

  • Analyzed student well-being data across 16 departments.
  • Conducted 2 evaluations to assess the mental health needs of students, facilitating timely referrals to campus counseling services.
  • Audited the student bursary process.
  • Achieved 16% retention in the 2020 cohort.
  • Built alliances with marketing to offer coordinated mental health outreach and support services, resulting in 17% decrease in related student disciplinary actions.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with customer success to streamline the academic registration process, reducing processing time by 32% and increasing student satisfaction.
  • Allowed incoming students to transition smoothly.
  • Collaborated with the library services team to provide 18 learning skills workshops per semester, enhancing student research and study skills.
  • Collaborated with admissions to better assist with onboarding 17 non-traditional students, ensuring a smooth transition into academic programs.

Summaries

  • Adept School Counselor with 3 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Achieved quantifiable academic improvements.
  • Student Support Officer with 9 years of successful budget management and project management experience.
  • Strategic planning and performance reporting, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Bolstered minority student retention rates.
  • Built collaborative relationships.
  • Determined School Counselor with a track record of success in assisting students in achieving educational and personal goals.
  • Dedicated Student Support Officer with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Time, schedules, and program objectives are all managed effectively.
  • Achieved a 26% improvement in retention rates.

Accomplishments

  • Developed learning strategies that enhanced academic support services, contributing to a 49% improvement in student satisfaction scores according to the category.
  • Promoted awareness of available scholarships and financial aid programs via social media and email campaigns, seeing an increase in applications by 70%.
  • Supported at-risk students by conducting personalized intervention plans, which resulted in a 25% increase in student retention in the following academic year.
  • Analyzed feedback from 9 students to enhance support service delivery, leading to the addition of 14 new student wellness programs.
  • Initiated a feedback loop between student organizations and administration, contributing to greater representation of student voices in administrative decision-making processes.
  • Planned and executed diversity awareness campaigns across campus, boosting multicultural event attendance by 52% in several months.
  • Collaborated with the IT department to enhance online student support platforms, leading to faster resolution of technical issues with a 76% improvement in case turnaround time.
  • Led a peer tutoring initiative, which saw a 4 increase in students utilizing academic assistance services and an improvement in average student GPA by 79%.
  • Negotiated partnerships with external organizations to provide additional support and resources to students, increasing available student resources by 36%.
  • Designed and distributed a student services satisfaction survey, leading to the implementation of 2 new support services based on feedback.

Affiliations

  • Association of Information Technology Professionals
  • Association on Higher Education And Disability (AHEAD)
  • Association for Supply Chain Management (APICS)
  • National Association for Developmental Education (NADE)
  • Toastmasters
  • International Mentoring Association (IMA)
  • National Association of Foreign Student Advisers (NAFSA)
  • Council for Opportunity in Education (COE)
  • International Association of Student Affairs and Services (IASAS)
  • Society of Human Resource Management

Certifications

  • Counseling Strategies for Student Success Certification
  • Behavioral Health Training Certificate - Ironclad Systems
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Program Evaluation and Assessment in Higher Education Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Crisis Intervention Specialist (CCIS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Suicide Prevention Training - Cedar Works

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