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Skills

  • Conflict resolution
  • Newsletter Content Creation
  • CCTV
  • Assistance program knowledge
  • Communications
  • Customer service
  • Effective customer communication
  • Insurance billing
  • Invoice generation
  • Project organization

Work Experiences

  • Authored a monthly volunteer newsletter.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in the creation of process procedures.
  • Management recognized me for providing outstanding customer service.
  • Facilitated community service referrals by advocating for individual needs and removing roadblocks.
  • Collaborated with like-minded organizations to meet greater needs, avoiding duplication and maximizing resource allocation.
  • Used Tableau to compile data gathered from various sources.
  • Worked with other team members to identify and achieve agency goals.
  • Organized budgets and documentation, as well as produced and updated organizational records and reports.
  • Analyzed data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals, and outreach services.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Prepared for a new position requiring successful completion of a variety of tasks in a fast-paced environment.
  • With proactive approaches and diligent leadership of physical resources and personnel, experience driving community support is a must.
  • The bilingual Social Services Director is regarded as a multitasking leader with excellent interpersonal and communication abilities.
  • Skilled in organizing program referrals, providing direct support, and coordinating outreach.
  • OSHA certified
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dedicated Social Services Director with 6 years of experience hiring, mentoring, and training talented employees.
  • Results-oriented Fitness and Recreation professional with workflow optimization, data analysis, and project management strengths.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Designed and introduced an online volunteer training module in program that reduced in-person training needs by 69%.
  • Helped organize and promote standard, raising over 14 for standard through volunteer-led sponsorship initiatives.
  • Improved volunteer retention by 31% by implementing targeted engagement programs, such as themed volunteer days and personalized development plans.
  • Supervised a team of 13 youth volunteers, successfully coordinating activities at framework and fulfilling program objectives while maintaining safety protocols.
  • Collaborated with school and community partners to design and deliver outreach programs aimed at engaging diverse volunteer groups.
  • Facilitated 2 capacity-building workshops focused on leadership, communication, and team collaboration for youth volunteers.
  • Reduced volunteer turnover by 48% through the development of personalized coaching and youth development programs.
  • Led a team of 5 youth volunteers during large-scale community events, resulting in metric without any safety incidents.
  • Regularly hosted 'town hall' meetings with volunteers and community stakeholders to ensure open communication, improving trust and transparency.
  • Increased youth volunteer engagement by 44% through the implementation of hands-on leadership workshops and interactive activities.

Affiliations

  • Volunteer Liaison, Urban Youth Development and Cultural Awareness Coalition
  • Committee Chair, Youth Program Evaluation and Metrics Committee at Brightline
  • Program Evaluator, Nonprofit Alliance for Youth STEAM Initiatives
  • Certified Youth Volunteer Manager, recognized by the National Volunteer Management Education Network in 2023
  • STEAM Program Co-Chair, Inclusive Engagement Strategies Nonprofit
  • Member, National Network of Volunteer and Partnership Coordinators (NNVPC)
  • Alumni, Leadership Development Program for Youth Workers, standard Class of 2022
  • Advisor, Raleigh LGBTQ+ Youth Services Task Group
  • Volunteer Training Facilitator, standard School District Community Engagement Initiative
  • Student Representative, University Chicago Volunteering and Youth Outreach Office

Certifications

  • Trauma-Informed Care Certification
  • Certified in Child Protection and Safety
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Budget Management for Nonprofits Certificate
  • ServSafe
  • Certificate in Youth Guidance and Mentorship
  • Certified Nonprofit Professional (CNP) from the Nonprofit Leadership Alliance
  • Project Management Professional (PMP)
  • Certified in Volunteer Administration (CVA) from the Council for Certification in Volunteer Administration

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