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Skills

  • Staff development
  • Hardware evaluation
  • Process implementation
  • Supervision
  • Cross-functional collaboration
  • Procedure review
  • Statistical analysis
  • Public speaking
  • Financial data analysis
  • Budgets

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Solved
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Identified
  • Worked with team members to discuss fraud trends and devise strategies to combat the problem.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Professional with over 2 years of experience in project management and process improvement initiatives across the enterprise.
  • Innovative
  • Determined sales and marketing professional with 8 years of experience in procedure industry.
  • Focused on customer service
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Pragmatic
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Adaptable, tenacious, and capable project manager with over 18 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Standardized the documentation of all fraud-related incidents, resulting in improved accuracy and audit readiness across 15 fraud cases year-over-year.
  • Led chargeback analysis that uncovered overlooked fraud loopholes, saving the company a projected $7 annually.
  • Integrated Jira with fraud detection systems, reducing review time per transaction by 21% minutes.
  • Led post-mortem and root cause analyses of significant fraud events, introducing policy changes that cut future incidents by 15%.
  • Implemented real-time transaction monitoring for HubSpot, resulting in a 30% increase in fraud detection accuracy.
  • Established and enforced Anti-Money Laundering (AML) compliance procedures, reducing risk exposure by 35%.
  • Analyzed historical claim data and fraud schemes, resulting in predictive models that minimized potential fraudulent payouts by $18.
  • Led efforts to block 4 fraud attempts during high-transaction periods, preserving revenue and customer loyalty.
  • Investigated over 2 fraud cases, delivering actionable recommendations that reduced recurrence by 40%.
  • Authored detailed monthly reports on fraud trends and behaviors, providing management with insights that improved security protocols by 58%.

Affiliations

  • Certified Fraud Examiner (CFE) Certification
  • International Fraud Group (IFG)
  • SANS Institute Fraud and Cybersecurity Training Programs
  • Transaction Processing Performance Council (TPC)
  • Certified Anti-Money Laundering Specialist (CAMS), ACAMS
  • Global Association of Risk Professionals (GARP)
  • The Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • National Association for Information Destruction (NAID)
  • Institute of Internal Auditors (IIA)
  • Open Web Application Security Project (OWASP) Membership

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Fraud Analytics Certification - Brightline or Jira
  • Certified Information Systems Auditor (CISA) - process
  • Certified Fraud Specialist (CFS) - Association of Certified Fraud Specialists
  • Certified Risk Management Assurance (CRMA) - The Institute of Internal Auditors (IIA)
  • Apple Certified Associate (ACA)
  • Machine Learning for Fraud Detection - procedure
  • Certified Compliance & Ethics Professional (CCEP) - process
  • Advanced Persistent Threat (APT) Detection and Response - Global Information Assurance Certification (GIAC)
  • Payment Card Industry Professional (PCIP) - PCI Security Standards Council

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