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Skills

  • Budget management in quality initiatives
  • Regulatory compliance
  • Inspection process optimization
  • Statistical Process Control (SPC)
  • Problem resolution
  • Data analytics for quality control
  • Business operations
  • Communications
  • First Aid/CPR
  • Time management

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Transported HubSpot to several months customer locations.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Achieved zero defects on final deliverable.
  • Achieved cost savings of $18.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Collaborated closely with project managers and contractors to enforce compliance with rigorous process requirements, securing Outstanding Service Award recognition.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within 17 months of implementation.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Adept at managing complex regulatory compliance efforts.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Accomplished results over 6 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Spearheaded the rollout of digital quality management dashboards enabling real-time monitoring, reducing response time by 17%.
  • Introduced a new category verification system, resulting in a 25% decrease in customer return rates.
  • Led the certification process for ISO 9001 compliance, achieving certification two years ahead of timeline.
  • Drove quality process improvements through corrective action protocols, achieving 64% reduction in product failures.
  • Reduced project rework costs by 24% by implementing targeted audits during 8-phase review processes.
  • Managed quality surveillance for a budget of $10, ensuring allocated funds were used efficiently to maximize quality outcomes.
  • Partnered with site operations to implement process improvements that decreased product defect rates by 15% and increased throughput by 7 units.
  • Instituted advanced statistical sampling methods, improving detection of defects and reducing overall rework by 60%.
  • Conducted risk assessments and developed mitigation strategies, reducing the likelihood of project delivery delays by 72%.
  • Effectively managed a project quality team of 6, achieving 54% incident closure within the agreed timeframe.

Affiliations

  • Associate Member of the International Facility Management Association (IFMA)
  • International Organization for Standardization (ISO) Technical Committee Member
  • Project Management Institute
  • Lions Club
  • Member of the Supplier Quality Review Board (SQRB)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • American Society for Quality (ASQ) Member, Certified Quality Auditor (CQA)
  • Member of the World Congress on Lean and Quality Standards
  • Institute of Industrial and Systems Engineers (IISE) - Member

Certifications

  • Lean Six Sigma Green Belt Certification - category
  • Six Sigma Black Belt Professional - International Association for Six Sigma Certification (IASSC)
  • Certified Calibration Technician (CCT) - ASQ
  • Supplier Quality Excellence Certification - initiative
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Data Analytics for Quality Specialists - process
  • Kaizen Practitioner Certification - system
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Construction Quality Management for Contractors (CQM-C), U.S. Army Corps of Engineers
  • First Aid/CPR Certified

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