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Skills

  • Planning and coordination
  • Team building
  • Administrative support
  • Service planning
  • Analog and digital installation techniques
  • Digital signal processing
  • Device mounting
  • Organization
  • Data interpretation for troubleshooting
  • Business operations

Work Experiences

  • Consistently met KPI goals.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Boosted overall project completion rate by 29%.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Awarded Employee of the Year for maintaining the highest customer satisfaction scores in the Austin area.
  • Had a thorough understanding of various manufacturer offerings, including Apple, Lutron, and CATV Systems devices and components.
  • Assisted in the creation of framework procedures.
  • Boosted service response times significantly.
  • Completed a 16-unit TV wall installation.
  • Calibrated cutting-edge LED video boards for live events, ensuring optimal visual output, contributing to an increase in user engagement.

Summaries

  • 4 years of experience.
  • Program, framework, and method are all available.
  • OSHA certified
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of SAP in depth, as well as cross-functional collaboration and data analysis abilities.
  • Television Technician and team leader with 2 years of experience in method settings.
  • Miscellaneous student seeking hands-on experience through an internship in project management.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Adept at handling technical support inquiries.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Executed remote troubleshooting procedures for customers, effectively diagnosing and repairing broadcast issues within 18 months, improving customer satisfaction.
  • Managed and maintained backup transmission systems to eliminate downtime during peak events, increasing overall service reliability by 30%.
  • Enhanced system diagnostics by introducing GoPro and HDMI capture devices to monitor installation performance, reducing service calls post-install by 16 calls.
  • Successfully implemented a preventive maintenance program for satellite dishes, reducing required unscheduled repairs by 7 times per month.
  • Specialized in setting up production control rooms with equipment such as switchers and video mixers, elevating production quality by 48% across live events.
  • Re-engineered signal processing workflows to reduce overall latency by 17 ms during live broadcasts, achieving channel’s lowest delay rate in 2023.
  • Collaborated with cross-functional engineering teams to refine video matrix systems, improving viewer feedback scores by 59%.
  • Increased client satisfaction through precise home theater installations, leading to a 79% rise in customer retention and positive reviews.
  • Improved response times for technical issues by integrating new client ticketing systems, reducing average resolution times by 77% hours.
  • Trained new technicians on satellite telemetry systems, reducing onboarding time by 26% and improving overall technical team efficiency in remote troubleshooting.

Affiliations

  • Coordinator, Student Television Network (STN) at category - Managed logistical setup for student-led television programming and broadcast events.
  • Certified Broadcast Networking Technician (CBNT) - Acquired certification validating ability to manage IP-based network systems crucial for modern television broadcasting.
  • Certified RF (Radio Frequency) Technician - Accredited in handling and troubleshooting broadcast transmission equipment to eliminate signal loss.
  • Member, International Society of Antenna Engineers (ISAE) - Participated in professional development on broadcast antenna technologies and signal expansion methodologies.
  • Member, International Commerce of Broadcast Providers (ICBP) - Focused on negotiating service contracts with industry professionals and adapting to market trends.
  • Participant, Broadcast Technology Training Program by Vantage - Underwent training program specializing in preventative maintenance of major broadcasting equipment.
  • Founding Member, Boston Video Professionals Group - Collaborated with fellow professionals to set standards for television technology best practices.
  • Committee Member, Broadcast Technology Standards Board - Contributed to setting industry-wide standards for broadcast hardware and workflow advancements.
  • Mentor, Junior Broadcast Engineer Program at Meridian - Provided hands-on training to junior engineers in live event setups and broadcast systems.
  • Graduate Certificate in Broadcast Engineering, standard - Specialized in system testing and antenna calibration techniques for improved transmission quality.

Certifications

  • Microsoft Certified Solutions Associate (MCSA) for Windows Server
  • Certified Broadcast Networking Technologist (CBNT) by SBE
  • AMX Certified Technician – AV installation 2018
  • Certified Internet of Things (IoT) Technician Summit Group
  • Project Management Professional (PMP)
  • Society of Cable Telecommunications Engineers (SCTE) Broadband Premises Technician (BPT)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Master Antenna Television (MATV) Engineer
  • Certified Radio Operator (CRO) by SBE

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