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Skills

  • Operational improvement
  • Team building
  • Budgets
  • Project organization
  • First Aid/CPR
  • Crisis hotline operations
  • Business operations
  • Community Outreach and Education
  • Problem resolution
  • Data-driven service improvement

Work Experiences

  • Achieved a 83% improvement in client outcomes.
  • Developed a community-based counseling program to address category and method issues.
  • Applied crisis assessment techniques.
  • Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
  • Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.
  • Answered 2 calls per one year to help customers with their questions and concerns.
  • Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.
  • Collaborated with law enforcement and medical professionals at Columbus to provide crisis intervention for victims of assault, achieving a streamlined response system.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Assisted over 12 survivors annually.
  • Crisis Intervention Advocate with 8 years of successful workflow optimization and data analysis experience.
  • Costs were consistently reduced while profits were increased.
  • 14 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Collaborated with local organizations.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Individual and group therapy sessions assisted clients in identifying and addressing substance abuse issues.
  • Created survivor-centered interventions.
  • Assisted over 8 hotline callers per month.
  • Assessed the patient's medical history and devised treatment plans that were in line with the client's life objectives.

Accomplishments

  • Organized a public awareness campaign reaching 3 individuals, which resulted in increased utilization of crisis counseling services by 72%.
  • Spearheaded an interagency collaboration to address gaps in crisis response services, resulting in the expedited processing of 5 cases.
  • Partnered with legal and medical professionals in Denver to create a streamlined response protocol for survivors of assault.
  • Ensured efficient operation of the crisis hotline by training staff on crisis assessment techniques and updating scripts, increasing call handling efficiency by 35%.
  • Received PMP in trauma-informed care counseling and applied this expertise to achieve consistently high client satisfaction rates.
  • Advocated for social services reform, resulting in faster access to mental healthcare for victims of abuse in Seattle.
  • Trained 9 new hires and volunteers on crisis intervention best practices, improving team efficiency by 34%.
  • Crafted individualized safety and support plans for 2 clients, reducing the risk of future harm by 40%.
  • Worked with a multidisciplinary team of 15 professionals to deliver coordinated care during community-wide crisis events.
  • Decreased the recurrence of crisis episodes by 60% due to structured follow-up calls and tailored intervention plans.

Affiliations

  • The Battered Women’s Justice Project
  • Council of Human Rights Advocates
  • Society for Social Work and Research (SSWR)
  • American Medical Informatics Association
  • Community Advocates Program Coordinator 2018-Present
  • Society of Women Engineers
  • National Network to End Domestic Violence (NNEDV)
  • Rotary International
  • Victim Assistance Training Online (VAT) – 2019 Certification
  • Freemason

Certifications

  • Bereavement and Loss Support Specialist Certification
  • Technology Assisted Crisis Intervention Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Crisis Intervention Specialist (CCIS)
  • Certified Business Analysis Professional (CBAP)
  • Psychological First Aid (PFA) Certification
  • Certified Sexual Assault Prevention Educator (CSAPE)
  • Certified Public Accountant (CPA)
  • Certified Sexual Assault Advocate (CSAA)
  • First Aid/CPR Certified

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