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Skills

  • Legal advocacy support
  • Case management
  • Community Outreach and Education
  • Client confidentiality and ethics
  • Interpersonal communication
  • Stakeholder engagement
  • Emotional intelligence
  • Volunteer management
  • Emergency response coordination
  • Community resources

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Collaborated with law enforcement and medical professionals.
  • Assisted in securing $11 in grant funding to expand crisis intervention services in Denver.
  • Advocated for victims during hearings.
  • Boosted Austin-area counseling by collaborating with interdisciplinary practitioners to develop a 15-prong approach.
  • Assisted 12 youth in crisis situations.
  • Was in charge of organizing group counseling sessions to help people deal with initiative and standard issues.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Achieved a 28% decrease in trauma symptoms reported.
  • Answered 2 calls per one year to help customers with their questions and concerns.

Summaries

  • Crisis Intervention Advocate with 8 years of successful workflow optimization and data analysis experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Built partnerships with shelters and food banks.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Expert at maximizing program support by optimizing program operations.
  • Assisted over 8 hotline callers per month.
  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Collaborated with local organizations.
  • Created survivor-centered interventions.

Accomplishments

  • Led 5 trauma-informed care workshops for community organizations, improving their ability to serve vulnerable individuals.
  • Documented and resolved framework which led to standard.
  • Collaborated with team of 14 in the development of procedure.
  • Spearheaded an interagency collaboration to address gaps in crisis response services, resulting in the expedited processing of 5 cases.
  • Designed and presented preventative mental health programs to 16 schools, reducing school-related crises by 41%.
  • Developed and implemented a mobile crisis response strategy that reduced service delivery time to high-risk areas by 82%.
  • Regularly facilitated debriefings and self-care sessions for crisis intervention staff, contributing to a staff retention improvement of 77%.
  • Received PMP in trauma-informed care counseling and applied this expertise to achieve consistently high client satisfaction rates.
  • Organized a public awareness campaign reaching 3 individuals, which resulted in increased utilization of crisis counseling services by 72%.
  • Developed and piloted a restorative justice program that successfully mitigated conflict and restored relationships in 18 cases.

Affiliations

  • Women’s Law Initiative
  • National Organization for Victim Assistance (NOVA)
  • American Association of Marriage and Family Therapists (AAMFT)
  • Suicide Prevention Lifeline (Volunteer) – 2016-Present
  • National Domestic Violence Hotline (NDVH)
  • American Mental Health Counselors Association (AMHCA)
  • Association for Computing Machinery
  • Council of Human Rights Advocates
  • Jaycees
  • International Association of Trauma Professionals (IATP)

Certifications

  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Emotional Support and Trauma Responder
  • Restorative Dialogue Facilitator Certification
  • Psychological First Aid (PFA) Certification
  • Technology Assisted Crisis Intervention Certification
  • Project Management Professional (PMP)
  • Certified First Responder (CFR)
  • Elder Abuse Crisis Response Certification

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