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Skills

  • Scheduling
  • Presentation design
  • Document conversion
  • Scheduling and calendar management
  • AP/AR proficiency
  • Payroll and budgeting
  • Social media knowledge
  • Sage 50 US
  • Executive presentations
  • Credit and collections

Work Experiences

  • Took up to 17 calls per one year and quickly redirected them.
  • Wrote business documents such as process, framework, and method that were clear and professional.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Oversaw 8 calendars in order to coordinate meetings, appointments, and events strategically.
  • Used data analysis and project management to quickly resolve procedure issues, effectively reducing customer complaints by 14%.

Summaries

  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Expert at locating and resolving inconsistencies.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Proven track record of updating offices and increasing overall productivity.
  • When it comes to supporting daily activities as well as implemented to improve the program, I'm a productive team player.
  • Extensive data collection and extraction experience.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 13-person team.

Accomplishments

  • Established a system for tracking student loan repayment counseling sessions, resulting in improved awareness and a 69% drop in loan default rates.
  • Throughout the three years, consistently maintained a student satisfaction rate of 85% by providing timely assistance and clear guidance in financial aid matters.
  • Resolved student financial discrepancies by working with departments across campus, reducing unresolved cases by 40% within one year.
  • Collaborated with the career services department to align student work programs with financial aid eligibility, increasing work-study participation by 18% in 2020.
  • Collaborated with team of 9 in the development of standard.
  • Maintained detailed records of financial aid applications and scholarship awards, ensuring compliance during external audits with zero issues reported.
  • Led an initiative to update and digitize the financial aid office's website, improving the student experience and increasing site traffic by 17% over the past year.
  • Resolved product issue through consumer testing.
  • Provided accurate information on complex financial aid policies to over 4 students weekly, improving satisfaction rates and reducing escalations.
  • Developed a tracking system for students on probationary financial aid to follow up on academic progress, reducing aid suspension cases by 21% year over year.

Affiliations

  • Organization of Bursars and Business Administrators (OBBA)
  • National Student Clearinghouse (NSC)
  • National College Access Network (NCAN)
  • National Association of Bilingual Educators (NABE)
  • Budgeting and Financial Notifications Advisory Committee (BFNAC)
  • National Council for Higher Education (NCHE)
  • Association for Financial Professionals (AFP)
  • National Association of College and University Business Officers (NACUBO)
  • National Council for Workforce Education (NCWE)
  • American Payroll Association (APA)

Certifications

  • National Association of Student Financial Aid Administrators (NASFAA) Statement of Ethical Principles Certification
  • CompTIA Network+
  • Microsoft Office Specialist (MOS) - Excel
  • Title IV Compliance Specialist
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Introductory Certification in Work-Study Program Management
  • Ethics in Financial Aid Counseling Certification
  • Federal Student Aid E-App Credential
  • Certified in Performance Leadership and Management
  • Conflict Resolution in the Workplace: Specialization

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