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Skills

  • Relationship development
  • Batch adjustment
  • Continuous process improvement
  • Problem resolution
  • Operations management
  • Computer literate
  • Food quality procedures
  • Multi-Task Management
  • Proficiency in team leadership
  • Heavy lifting

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Initiative was planned and carried out by me.
  • Measured yardage and looked for stray golf balls.
  • Started it.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upsells and add-on purchases.
  • Advised
  • Worked with the parts department to get the parts I needed.

Summaries

  • Versatile
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Determined sales and marketing professional with 13 years of experience in category industry.
  • Deadline-driven
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Resourceful
  • Ice Cream Maker with 7 years of successful budget management and quality assurance experience.
  • Skills in budget management and cross-functional collaboration are available.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • System and process are examples of abilities.

Accomplishments

  • Partnered with local suppliers to source organic and GMO-free ingredients, enhancing product appeal in response to consumer demand trends.
  • Enhanced workplace morale by developing clear process guidelines, directly resulting in a 74% improvement in team efficiency.
  • Identified and implemented batch traceability systems to improve product recall capability, earning a Scrum Master for traceability.
  • Led batch production scheduling to align with retail promotions, ensuring product availability and contributing to a 81% boost in sales activity.
  • Worked with the marketing department to develop and implement flavor pairing recommendations, increasing customer purchase frequency by 30%.
  • Increased sales 16% over two years.
  • Worked closely with quality assurance to implement food safety guidelines and obtain PMP, positioning the company for expanded distribution.
  • Reduced production downtime by resolving operational bottlenecks collaboratively, resulting in an average 2 hours of additional uptime per week.
  • Utilized process analysis tools to optimize production flow, contributing to a 65% reduction in production cycle time.
  • Collaborated with customer service to gather feedback on new flavors, which directly led to product improvements and a 10% reduction in returns.

Affiliations

  • Good Food Foundation – Ice Cream Maker Category
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Local Farmers Market Committee Member Seattle
  • (SQFI) Safe Quality Food Institute Certification in Dairy Category
  • Project Management Institute
  • Association of Information Technology Professionals
  • National Ice Cream Retailers Association (NICRA)
  • Specialty Food Association
  • Culinary Local Producers Guild, Board Member

Certifications

  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Ice Cream Maker (CICM) awarded by method
  • Salesforce
  • Certified Food Protection Manager (CFPM) through framework
  • Food Manufacturing Apprenticeship Program Certificate by metric
  • Google Certified Professional Cloud Architect
  • Train-the-Trainer Certification by method
  • Certified Automated Systems Specialist by system
  • Project Management Professional (PMP)

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