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Skills

  • Conflict resolution and patient issue management
  • FDA and ICH Guidelines
  • Clinical pharmacy collaboration
  • Medication administration protocols
  • Intravenous admixture preparation
  • Pharmaceutical sales and services
  • Confidentiality and HIPAA
  • Pharmacy and customer records management
  • Cost-reduction initiatives for medication supply
  • Patient confidentiality and data security

Work Experiences

  • Analyzed adverse effects of over-the-counter drugs.
  • Analyzed pharmacy workflows.
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
  • Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality.
  • Achieved a 85% decrease in wait times.
  • Assisted in the creation of an immunization outreach program.
  • New initiative and program guidelines were implemented, reducing administrative errors from 8% to 17%.
  • Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
  • Coordinated yearly medication disposal program.
  • Assisted in clinical trials within the pharmacy.

Summaries

  • Achieved 12% revenue growth within the first three years.
  • From prescription drop-off to pick-up, a skilled Pharmacy Technician with 12 years of experience and a proven track record of providing exceptional customer service.
  • Clinical Pharmacy Technician with outstanding budget management, pharmaceutical knowledge, and Salesforce abilities.
  • Efficient Clinical Pharmacy Technician recognized for performing all pharmacist duties in a 24-hour store with an average of 2 prescriptions per day.
  • Costs were consistently reduced while profits were increased.
  • Advanced skills in pharmacy workflow optimization.
  • Boosted prescription refill rates by 64%.
  • To increase customer satisfaction, competently execute both clinical and retail functions.
  • Clinical Pharmacy Technician focused on improving patient satisfaction.
  • Accomplished Clinical Pharmacy Technician experienced in managing insurance claims, rebates, and prior authorizations. Helped recover $5 in payments over the past year, significantly improving pharmacy revenue.

Accomplishments

  • Utilized task delegation to allocate and prioritize workload for a team of 11, reducing overall task completion time by 63%.
  • Collaborated with team of 11 in the development of metric.
  • Resolved product issue through consumer testing.
  • Worked directly with patients to troubleshoot insurance issues, gaining approval for 33% more claims compared to prior periods.
  • Developed a documentation standard that reduced manual input errors by 37%, facilitating smoother insurance audits.
  • Trained and mentored junior pharmacy technicians on sterile compounding techniques, increasing team accuracy by 65% in line with USP standards.
  • Designed and delivered in-house training sessions on medication safety and MTM, improving technician competency by 27%.
  • Collaborated with pharmacists to review and refine medication dosage calculations, enhancing dosage accuracy by 77%.
  • Reduced patient wait times by 56% by improving the prescription intake and counseling workflow process.
  • Reduced medication dispensing delays during peak hours by 21% through improved operational oversight and staff coordination.

Affiliations

  • National Institute for Pharmacy Technicians (2023)
  • Healthcare Professionals of Columbus
  • Collaborative Education Institute (CEI)
  • Academy of Managed Care Pharmacy (AMCP)
  • American Academy of Ambulatory Care Pharmacy (AAACP)
  • International Council of Nurses
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Pharmacy Leadership and Education Institute (PLEI)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sterile Compounding and Aseptic Technique (C-SCAT) - Lakeside Partners
  • Certified Pharmaceutical Auditing Professional (CPAP) - Brightline - 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Certifications in Pharmacy Billing & Reimbursement - framework - 2017
  • Certified Medication History Technician (CMHT) – Northwind
  • Behavioral Health and Pharmacy Technician Certification (BHTC) - Cedar Works - 2023
  • Certified Pharmacy Technician (CPhT) - Meridian
  • ServSafe
  • Certified Compounded Sterile Preparation Technician (CSPT) - PTCB - 2016

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