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Skills

  • Laboratory Operations
  • Regulatory compliance
  • Compliance with federal and state pharmacy regulations
  • Prepare bubble packs
  • Cost-reduction initiatives for medication supply
  • Confidentiality and HIPAA
  • Patient medication consultation
  • Chronic disease management support
  • Processing payments
  • Customer follow-up and retention strategies

Work Experiences

  • Collaborated with support staff.
  • Collaborated with pharmacists.
  • Analyzed adverse effects of over-the-counter drugs.
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
  • Contributed to accurate data collection.
  • Coordinated with hospital staff.
  • Championed the integration of patient-assist services.
  • Assisted in clinical trials within the pharmacy.
  • Achieved zero discrepancies during annual audits.
  • Led a team of 6 in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions.

Summaries

  • Adept in resolving patient insurance compliance challenges.
  • Analytical Clinical Pharmacy Technician.
  • Clinical Pharmacy Technician with outstanding budget management, pharmaceutical knowledge, and Salesforce abilities.
  • Accomplished Clinical Pharmacy Technician experienced in managing insurance claims, rebates, and prior authorizations. Helped recover $5 in payments over the past year, significantly improving pharmacy revenue.
  • Clinical Pharmacy Technician with 12 years of successful vendor management and quality assurance experience.
  • Multitasking and relationship-building abilities.
  • Strengths in workflow optimization and vendor management backed up by Healthcare training.
  • To increase customer satisfaction, competently execute both clinical and retail functions.
  • Efficient Clinical Pharmacy Technician recognized for performing all pharmacist duties in a 24-hour store with an average of 2 prescriptions per day.
  • Looking forward to bringing my talent and track record of excellent customer service to a growing pharmacy.

Accomplishments

  • Utilized bilingual communication skills (French) to provide comprehensive medication consultations for non-English speaking patients, boosting customer satisfaction.
  • Designed and delivered in-house training sessions on medication safety and MTM, improving technician competency by 27%.
  • Leveraged EHR systems to accurately update patient records, minimize data entry errors, and expedite prescription processing.
  • Advised patients on the importance of medication adherence through scheduled consultations, improving patient adherence rates by 70%.
  • Achieved HubSpot-based infusion of automated pharmacy systems leading to 40% increase in operational efficiency.
  • Collaborated in cross-functional teams to design and roll out a new electronic prescribing interface, reducing prescription errors by 64%.
  • Optimized inventory management processes using HubSpot, ensuring medication availability while reducing waste by 67%.
  • Reduced medication dispensing delays during peak hours by 21% through improved operational oversight and staff coordination.
  • Proactively managed drug inventory levels, ensuring critical medications remained in stock, reducing shortages by 62%.
  • Participated in quarterly quality assurance audits, which resulted in zero medication discrepancies in 2023.

Affiliations

  • Alliance for Pharmacy Compounding (APC)
  • Pharmacy Practice Innovations Network
  • Society of Human Resource Management
  • Pharmaceutical Research and Manufacturers of America (PhRMA)
  • American Medical Informatics Association
  • Healthcare Professionals of Columbus
  • Freemason
  • International Pharmaceutical Federation (FIP)
  • Collaborative Education Institute (CEI)
  • National Institute for Pharmacy Technicians (2023)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Basic Life Support (BLS) for Healthcare Providers (by American Heart Association)
  • Project Management Professional (PMP)
  • Certifications in Pharmacy Billing & Reimbursement - framework - 2017
  • Certified Health Unit Coordinator (CHUC) Ironclad Systems, 2019
  • Certified in Patient Medication Assistance Programs (PMAP) - Northwind
  • Google Certified Professional Cloud Architect
  • Professional Medical Coding Certification (PMCC) - 2018
  • Pharmacy Technician Certification (ExCPT) - method - 2024

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