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Skills

  • Documentation skills
  • Oral and written communication
  • Content marketing strategy
  • QA
  • Data backup and retrieval
  • Conflict resolution
  • Online conferencing
  • C#
  • Presentation and facilitation
  • Written and oral communication

Work Experiences

  • Acted as the primary point of contact for production defects.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Software Quality Assurance Engineers.
  • Planned and created test plans for program projects that used initiative and method technologies.
  • Achieved a 27% decrease in post-release defects.
  • Conducted testing prior to release.
  • Created detailed bug reports.
  • Analyzed test results for compliance.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Designed, executed, and maintained automated test scripts for in-project deployment.

Summaries

  • System Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Software Quality Assurance Engineer with 14 years of successful team leadership and budget management experience.
  • Multi-talented Principal Consultant with a track record of leading teams and developing strategic plans for a wide range of customer needs.
  • Looking for a position where I can interact with vendors while also providing support to corporate users.
  • Standard Research Associate with a strong desire to advance knowledge by conducting research into performance reporting.
  • Looking to improve organizational performance with a well-designed training program?
  • Program Research Associate with a passion for adding to the Computers Software knowledge base.
  • Bilingual and highly collaborative.
  • 11 years of experience as a well-educated and qualified Software Developer.
  • Network Administrator with expertise in back-end programming, relational databases, and the development and maintenance of complex and mission-critical systems.

Accomplishments

  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Fixed 17 priority bugs during the framework, improving the overall customer satisfaction score by 28%.
  • Executed large-scale load and performance tests using Salesforce, identifying key bottlenecks that improved system scalability by 46%.
  • Standard Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of initiative.
  • Led user acceptance testing sessions across 8 business lines, achieving a 38% alignment with end-user expectations.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Championed the integration of continuous testing within the CI/CD pipeline using Workday, reducing the feedback loop from 17 days to 18 hours.
  • Project Management: Coordinated with third-party development team on engineering and professional service activities and tasks.

Affiliations

  • American Marketing Association
  • Cross-Platform Software Testing Professionals Network
  • Women Who Code framework
  • International Association of Administrative Professionals
  • DevOps Agile Skills Association (DASA)
  • Test Automation Engineers Guild
  • Lean Agile Institute
  • Society of Women Engineers
  • Automated Testing Open Source Projects Group
  • Global Testing Excellence Initiative

Certifications

  • Certified Jenkins Engineer (CJE) by Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Selenium Professional by Brightline
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Advanced SQL for Testers Certification by Lakeside Partners
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Professional in Agile Testing (CPAT)
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)

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