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Skills

  • Payroll Processing
  • Customer service
  • Data quality control
  • Strategic planning
  • Meeting scheduling
  • Call routing and handling
  • Team Leadership
  • Budgets
  • Method equipment
  • Mail handling

Work Experiences

  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Automated standard email templates with Microsoft Excel.
  • Recognized standard issues and used performance reporting to effectively resolve them prior to escalation.
  • Collaborated with student groups.
  • Contributed to a 36% growth in online inquiries.
  • Analyzed office productivity.
  • Created a comprehensive manual for office procedures and operations, reducing the onboarding time of new hires by 48%.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Assisted in the preparation and launch of the university's annual survey, increasing participation by 33% compared to process.
  • Coordinated between faculty and IT to resolve system errors, improving access to Workday by 60% within three years.

Summaries

  • Adaptable Student Office Worker.
  • Achieved a 68% improvement in time-keeping accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Personable Student Office Worker with a track record of increasing workplace communication and coordination effectiveness.
  • Achieved 100% accuracy in submissions.
  • Capable Student Office Worker with 17 years of program office support experience.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Adept at optimizing office logistics.
  • Exceptional at drafting metric documents and keeping accurate organizational records.
  • Achieved higher participant satisfaction.

Accomplishments

  • Processed department-related budget requisitions, reducing processing time by 39% through use of HubSpot.
  • Implemented a new call-routing system, cutting down caller wait times by an average of 14 minutes.
  • Acted as liaison between students and faculty, increasing transparency and cutting inquiry resolution times by 59%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided tier-1 technical support for department software, reducing IT incident reports by 20% within two years.
  • Arranged travel and accommodation bookings for faculty members, optimizing cost-saving measures and cutting spending by 82%.
  • Utilized ServiceNow to organize and archive sensitive documents, achieving standard and enhancing data security.
  • Collected and input student data into HubSpot, improving data accuracy by 54% and reducing entry errors.
  • Developed a comprehensive office supply inventory management system, reducing supply shortages by 18%.
  • Resolved product issue through consumer testing.

Affiliations

  • Rotary International
  • American Society for Public Administration (ASPA)
  • National Association of Student Personnel Administrators (NASPA)
  • Future Business Leaders of America (FBLA)
  • University Student Employee Association
  • Office Professionals for Student Affairs (OPSA)
  • American Association of University Administrators (AAUA)
  • Administrative Professionals Network (Columbus)
  • Student Affairs Administrators in Higher Education
  • Society for College and University Planning (SCUP)

Certifications

  • HubSpot Email Marketing Certification
  • Certified Business Administration Professional (CBAP)
  • Event Planning Certification, Summit Group
  • Workplace Communication Skills Certification, Ironclad Systems
  • ServSafe
  • Certified File Management Specialist (CFMS) - Summit Group
  • Certified Customer Service Professional (CCSP)
  • Certified Digital Marketing Associate (CDMA) - Meridian
  • Certified Office Ergonomics Evaluator (COEE) - Meridian
  • Google Project Management: Professional Certificate

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