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Skills

  • Regulatory compliance
  • Process improvement
  • Staff development
  • Problem resolution
  • Organization
  • Team Leadership
  • Pricing tool development
  • Process implementation
  • Data entry
  • Risk management processes and analysis

Work Experiences

  • Assessed performance of dispatch personnel.
  • Collaborated with external vendors.
  • Achieved reduction over one year.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved 30% improvement across two years.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Program are well-understood.
  • Achieved a 65% satisfaction rate.
  • In both personal and collaborative projects, I am committed to efficiency and dependability.
  • Costs were consistently reduced while profits were increased.
  • Always looking for ways to improve processes and efficiency.
  • Achieved a 66% improvement in operational KPIs.
  • Within Miscellaneous, senior Dispatch Coordinator and outstanding performer in stakeholder engagement and risk assessment.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Accomplished this within one year.

Accomplishments

  • Documented and resolved program which led to initiative.
  • Collaborated with team of 6 in the development of process.
  • Reduced driver turnover by 26% through improved communication, route planning, and incentive programs.
  • Tracked KPI metrics related to fleet performance, resulting in 40% improvement in delivery timings over 2 months.
  • Monitored real-time traffic and weather conditions, adapting dispatch plans to ensure timely deliveries and minimizing delivery disruptions.
  • Coordinated dispatch efforts to complete 39% of all deliveries within established SLAs, resulting in improved customer satisfaction by 30%.
  • Assisted in integrating Microsoft Excel for dispatch tracking, enabling live updates that contributed to a 85% improvement in operational visibility.
  • Coordinated with vendors across the Southwest to ensure timely and accurate dispatch, reducing late deliveries by 71% over several months.
  • Trained 3 dispatchers on the company's Asana system, improving the accuracy of delivery statuses and client communication.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Logistics and Supply Chain Association
  • Certified Transportation Professional (CTP) Course - 2019
  • Association of Supply Chain Management (ASCM)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Truckload Carriers Association (TCA)
  • American Public Transportation Association (APTA)
  • Freemason
  • Association for Advancing Automation in Logistics
  • Transportation, Shipping & Supply Chain Alliance

Certifications

  • Customer Service and Dispatching Certification - Harbor & Co.
  • Fleet Management Certification - Vantage
  • Certified Logistics Technician (CLT) - Brightline
  • Logistics, Transportation, and Distribution Certification (CLTD) - program
  • Advanced Fleet Logistics and Dispatching Strategies Certificate - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Certified Safety Supervisor (CSS) - Meridian
  • Advanced Logistics and Routing Management Certification - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Freight Operations Management - Vantage

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