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Skills

  • Organization
  • Service coordination
  • Food preparation
  • Budgets
  • Team building
  • Strong verbal communication
  • MS Office
  • Conflict resolution
  • Process implementation
  • Dinner service planning

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Double-checked the data's accuracy and integrity.
  • Achieved zero scheduling delays during initiative road closures.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed historical dispatch data to forecast demand, allowing for a reduction in overtime by 63% across the team.
  • Looked for industry trends on social media and through online sources.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Assisted in the implementation of new fleet tracking software, reducing out-of-route mileage and decreasing delivery delays by 3%.
  • Collaborated with external vendors.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Advanced knowledge of Power BI.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Achieved a 26% reduction in out-of-route miles.
  • Accomplished this within one year.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved a reduction in customer complaints by 43%.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Negotiated with third-party logistics providers to decrease outsourced delivery costs by 15% while maintaining 36% retention of service quality.
  • Documented and resolved program which led to initiative.
  • Led communications for high-priority shipments, ensuring timely, cost-effective delivery to critical clients within the past year.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of process.
  • Trained 18 junior coordinators on dispatch software and best practices, improving team efficiency by 70%.
  • Developed reports analyzing dispatcher performance KPIs and used data-driven insights to drive a 79% increase in on-time deliveries.
  • Tracked KPI metrics related to fleet performance, resulting in 40% improvement in delivery timings over 2 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked with the operations team to cut loading dock bottlenecks by 71%, improving overall delivery turnaround times.

Affiliations

  • Transportation Dispatch Professionals Network
  • Transportation, Shipping & Supply Chain Alliance
  • Institute of Transportation Engineers (ITE)
  • National Safety Council Fleet Safety Program
  • Toastmasters
  • Global Fleet Services Compliance Network (GFSN)
  • Transload Dispatch Expertise Alliance
  • Rotary International
  • American Marketing Association
  • Truckload Carriers Association (TCA)

Certifications

  • Certified Supply Chain Manager (CSCM) - standard
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • National Safety Council Defensive Driving Course Certification - Meridian
  • Google Certified Professional Cloud Architect
  • Logistics, Transportation, and Distribution Certification (CLTD) - program
  • Certified Logistics Technician (CLT) - Brightline
  • DOT Hazardous Materials Endorsement (HME) - Ironclad Systems
  • Permit Responsibilities Certification - U.S. DOT Standards - Ironclad Systems
  • Customer Service and Dispatching Certification - Harbor & Co.

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