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Skills

  • Revenue growth strategy
  • Staff management
  • Contract Negotiation and Management
  • Vendor management
  • Staff training and development
  • MS Office
  • Sales and marketing
  • Process improvement
  • Relationship development
  • Financial Management

Work Experiences

  • Reduced customer service complaints by 2% by devising new methods of resolution.
  • Awarded Employee of the Year for customer excellence.
  • Built and maintained strong relationships with key clients.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 10% reduction in overtime.
  • Assessed and negotiated contracts with key vendors.
  • Boosted sales pipeline accuracy by 34%.
  • Collaborated with legal teams to review service contracts.
  • Consistently trained 12 employees through streamlined and spearheaded to reduce loss and increase sales.
  • Achieved President's Club for exceeding quarterly sales targets.
  • Achieved a 73% improvement in deal closures.

Summaries

  • Achieved results for the Southwest within 2018.
  • Accelerated close times.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Global Sales Coordinator.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Weekly availability of 17 hours, including evenings and weekends
  • Achieved results within the first system.
  • Achieved a 30% retention increase.
  • Achieved Outstanding Service Award for overall sales excellence by driving a data-driven customer satisfaction program, reducing churn by 64% annually.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Improved CRM data accuracy by conducting training sessions for global sales teams, increasing lead conversion rates by 78%.
  • Reduced the average sales cycle from 12 days to 18 by implementing more efficient approval workflows with the finance department.
  • Worked closely with the product development team to align sales goals with product features, leading to a 76% improvement in product adoption.
  • Introduced a new international forecasting model, improving sales predictability by 18%.
  • Coordinated sales strategies that increased market penetration in the Northeast by 80% within 2019.
  • Collaborated with team of 15 in the development of method.
  • Documented and resolved metric which led to procedure.
  • Led the launch of ServiceNow, exceeding its sales goal by 34% in procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored a sales team of 5, resulting in the team consistently surpassing quota by 39%.

Affiliations

  • American Marketing Association
  • Foreign Trade Association (FTA)
  • Society of Women Engineers
  • International Sales Executive Association
  • Global Small Business Network
  • Association for Computing Machinery
  • International Chamber of Commerce (ICC)
  • Freemason
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Social Workers

Certifications

  • Sales Operations Science Certificate (SOSC)
  • Certified Sales Leadership Professional (CSLP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Global Sales Professional (CGSP)
  • Certified Negotiation Expert (CNE)
  • Certified Contract Manager (CCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Professional Sales Person (CPSP)

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