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Skills

  • Cross-functional team leadership
  • Regulatory compliance
  • Program equipment
  • Mutual funds and liabilities
  • Savings accounts
  • Mutual funds
  • Customer service
  • Revenue growth strategy
  • Investment planning
  • Project organization

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with external brokers.
  • Achieved a 76% decrease in policy churn.
  • Achieved a 62% improvement in onboarding time for new hires.
  • Helped clients make informed and strategic decisions about investments, low-cost financing, and finding international partners.
  • Audited client accounts.
  • Analyzed annual policy renewals.
  • Analyzed annual policy renewals and proactively engaged clients to offer plan updates, reducing policy migration by 68%.
  • Collaborated with government agencies to structure efficient healthcare policies for 6 clients at initiative company, improving coverage at reduced rates.
  • Acted as principal liaison for corporate accounts.

Summaries

  • Adept at driving Power BI sales.
  • Achieved a 32% increase in customer retention.
  • Audited client portfolios.
  • Certified Licensed Plan Specialist.
  • Licensed Plan Specialist with 18 years of experience working with financial products.
  • Within Miscellaneous, senior Licensed Plan Specialist and outstanding performer in strategic planning and client relations.
  • Achieved quarterly targets.
  • Collaborated with key financial institutions.
  • Collaborated closely with cross-functional teams.
  • Achieved 31% revenue growth.

Accomplishments

  • Documented and resolved category which led to method.
  • Collaborated with the claims department to expedite high-priority cases, reducing escalated case resolution time by 18%.
  • Streamlined onboarding procedures for new clients, cutting administrative workload by 37% while ensuring regulatory compliance.
  • Achieved top regional performer status by increasing total plan enrollments by 32% over projected sales goals.
  • Reduced claims processing time by 3 days through process automation, improving overall customer satisfaction by 65%.
  • Negotiated with healthcare providers to improve plan benefits and reduce client costs by an average of $3 annually.
  • Devised a new training program for incoming team members, which led to a reduction in onboarding times from 4 weeks to 15 weeks.
  • Trained junior team members on claims processing procedures, contributing to a 70% improvement in department-wide accuracy metrics.
  • Led internal audits into claims processing inefficiencies, reducing errors by 45% and reclaiming $3 in lost revenue.
  • Partnered with the underwriting team to revise risk assessment models, resulting in a 26% higher approval rate for high-risk client applications.

Affiliations

  • Association of Information Technology Professionals
  • Toastmasters
  • Association for Advanced Life Underwriting (AALU)
  • Lions Club
  • International Council of Nurses
  • National Association of Health Underwriters (NAHU)
  • American Marketing Association
  • National Committee for Quality Assurance (NCQA)
  • Life Office Management Association (LOMA)
  • The Institute of Financial Operations

Certifications

  • Medicare Supplement Certification – Ironclad Systems
  • Certified Insurance Counselor (CIC®) – standard
  • Fiduciary Investment Risk Management Certification – framework
  • AFFP Certified Retirement Counselor (CRC®) – Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Long-Term Care (CLTC®) – Cedar Works
  • Certified in Long-Term Care Insurance Partnerships – Vantage
  • CompTIA Security+
  • Retirement Planning Specialist Certification – program
  • Certified Business Analysis Professional (CBAP)

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