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Skills

  • Regulatory compliance
  • B2B sales experience
  • Account development
  • Service agreements
  • Customer acquisition strategies
  • Business operations
  • Supervision
  • Problem resolution
  • Time management and prioritization
  • Client needs assessment

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with human resources to improve the customer handoff process from sales to onboarding, reducing drop-off rates by 74%.
  • Acquired customers in competitive markets.
  • Built lasting customer relationships.
  • Achieved President's Club for surpassing KPIs.
  • Improved the client organization and goal alignment by automating the metric contact management system.
  • Addressed customer concerns.
  • Adapted sales approaches.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 17 sales in 18 months.
  • Built strong relationships with clients.

Summaries

  • Customer service, research, and conflict resolution skills are all excellent.
  • Clear understanding of team leadership and process improvement as well as quality assurance training.
  • Achieved a 34% monthly increase in sales.
  • German is a bilingual individual who is fluent in both languages.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Talented sales representative with 17 years of industry experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • 8 years of entrepreneurial experience in system and standard sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Monitored client health scores using HubSpot and proactively addressed issues, leading to a 71% reduction in customer churn over several months.
  • Worked cross-functionally with sales and marketing teams to track KPI metrics using Asana, ensuring a 31% target achievement rate.
  • Achieved 28% year-over-year growth in renewing contracts across the Southeast, exceeding company retention goals.
  • Built and maintained strong client relationships by providing regular check-ins and account reviews, leading to a 47% increase in customer loyalty.
  • Implemented a customer feedback analysis process, contributing to a 16% improvement in product refinement and service offerings.
  • Closed 10 new accounts per month, contributing an additional $2 in monthly revenue, exceeding departmental targets.
  • Supported the launch of Jira, hitting 80% of sales KPIs within the first quarter of release in method.
  • Improved customer success rates by 32% through tailored follow-ups and consistent communication during post-sales support.
  • Reduced account churn by 73% through proactive relationship management and strategic client outreach.
  • Developed and executed a cold-calling campaign that generated 8 leads, converting 33% into successful sales.

Affiliations

  • American Association of Inside Sales Professionals (AA-ISP)
  • Toastmasters International (for public speaking)
  • Freemason
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Program Sales Development Summit Attendee
  • HubSpot Academy Certification for ITIL
  • Sales and Community Outreach Council framework
  • SalesEnablement Collective
  • Chamber of Commerce Membership initiative

Certifications

  • CompTIA Network+
  • Certified Customer Success Manager (CCSM)
  • Account-Based Selling Certification – Workday
  • AI for Sales Professionals – SAP
  • Certified Competitive Market Specialist – Ironclad Systems
  • Conflict Resolution and Mediation Certification Program
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Certified Time Management Expert – Summit Group
  • Certified Customer Experience Professional (CCXP)
  • Salesforce Certified Sales Cloud Consultant

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