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Skills

  • Organization
  • Task prioritization
  • Conflict resolution and negotiation
  • Change Management
  • Asana/Smartsheet expertise
  • Financial forecasting for projects
  • Attention to detail
  • Problem-solving
  • Agile project management
  • Lean project management practices

Work Experiences

  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Assisted in managing vendor relationships, ensuring timely delivery of materials, which reduced lead times by 15 days.
  • Contributed to improved team performance.
  • Analyzed project feedback through surveys.
  • Coordinated multiple simultaneous projects while ensuring none exceeded budget, spending limits capped at $18.
  • Looked for industry trends on social media and through online sources.
  • Actively participated in post-project debriefings, identifying key lessons learned that improved planning for future initiatives.
  • Coordinated with marketing and sales teams.
  • Achieved 83% more accuracy in task deadlines.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Consistently achieved results that outpace expectations.
  • Delivered concise reports weekly to stakeholders.
  • Aligned stakeholder expectations.
  • Consistently delivered projects under budget.
  • Costs were consistently reduced while profits were increased.
  • ServiceNow and Jira are two of my strongest skills.
  • Achieved 46% productivity improvements.
  • Delivered productivity improvements of up to 22%.
  • Consistently reduced project delays.
  • Dedicated to learning, growing, and succeeding in Computers Software.

Accomplishments

  • Implemented Jira for detailed task management, improving task closure rates by 41% within 16 months.
  • Prepared and presented recurring progress reports that improved stakeholder engagement and secured $2 in additional resources.
  • Developed a risk management framework that saved $15 by proactively addressing potential project delays.
  • Improved client satisfaction scores by 68% points through active communication and timely issue resolution.
  • Generated custom Jira dashboards that tracked sprint progress, improving team visibility and increasing task completion by 21%.
  • Developed contingency plans for high-priority tasks, preventing schedule overruns and mitigating 14% of forecasted risks.
  • Assisted in the management of 13 concurrent projects, improving overall team productivity by 42%.
  • Resolved product issue through consumer testing.
  • Ensured seamless integration of new tools, such as Jira, leading to a 25% increase in team efficiency.
  • Documented and resolved system which led to metric.

Affiliations

  • American Management Association (AMA), Completed Project Coordinating Certification in 2018
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Lions Club
  • Association for Project Management (APM), Junior Member
  • Institute of Internal Auditors (IIA), Member specializing in Project Compliance
  • UPCEA (University Professional and Continuing Education Association), Certification in Change Management Strategies
  • Society of Human Resource Management
  • International Association of Project Managers (IAPM), Junior Level Certified

Certifications

  • Certified Public Accountant
  • ISO 21500: Guidance on project management - framework
  • Certified Cost Consultant (CCC) - framework
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Project Director (CPD) - Global Association for Quality Management (GAQM)
  • Certified Professional Contracts Manager (CPCM), process
  • ServSafe
  • Certified in Control Self-Assessment (CCSA) - standard
  • Professional Scrum Master (PSM) – Scrum.org

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