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Skills

  • CCTV
  • Insurance billing
  • RFI Scanners
  • Cross-training program implementation
  • Employee retention strategies
  • Project organization
  • Financial Forecasting and Reporting
  • Inventory management
  • Training
  • Conflict resolution in fast-paced environments

Work Experiences

  • Oversaw the preparation of customer meals and ensured that food was handled safely.
  • Analyzed common issues.
  • Achieved 80% reduction in staff turnover.
  • Designed cashier training.
  • Achieved a spotless kitchen environment.
  • Performed regular line checks to ensure the highest level of quality.
  • Decreased order return rates by 51%.
  • Achieved departmental promotions over 7 years.
  • Analyzed key performance indicators (KPIs).
  • Created high-quality menu options.

Summaries

  • Expert at keeping costs under control and determining the best coverage to meet business requirements without sacrificing quality.
  • Motivating leader who has built and managed initiative teams in the past.
  • Food Service Operations Manager is a hardworking and dependable Food Service Operations Manager who excels at client relations and cross-functional collaboration.
  • Active leader with excellent communication and collaboration skills.
  • Food Service Operations Manager is a detail-oriented Food Service Operations Manager with 14 years of food service management experience.
  • Metric and system have a proven track record.
  • Increased revenue by 12%, reduced food waste, and took optimized.
  • Capable Food Service Operations Manager with over 9 years of foodservice and team management experience.
  • Food and Beverage student seeking hands-on experience through an internship in data analysis.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Spearheaded the introduction of new seasonal menus, leading to a 38% increase in customer satisfaction and repeat business.
  • Collaborated with culinary staff on portion control measures, reducing food waste by $4/month and improving overall kitchen efficiency.
  • Revitalized underperforming kitchen team by implementing targeted performance reviews, leading to a 41% increase in kitchen team productivity.
  • Implemented a daily waste tracking system, reducing per-shift kitchen waste by 69%, which contributed to a more profitable cost of goods sold margin.
  • Cut lead time for product deliveries by 38% through improved vendor communication and streamlined procurement workflows.
  • Overhauled procurement and vendor management systems, leading to a 70% reduction in supply costs while maintaining product consistency and quality.
  • Worked closely with marketing to create and launch promotions that yielded a 84% sales increase during off-peak hours.
  • Devised labor scheduling strategy based on predictive sales trends, reducing labor costs by 28% during off-peak periods while maintaining consistent service quality.
  • Achieved consistently high cleanliness audit scores (above 54%) by enforcing strict sanitation protocols across all kitchen sections.
  • Streamlined kitchen and front-end operational workflows, improving overall service time by 48% with increased customer turnover throughout peak hours.

Affiliations

  • Certified Foodservice Professional (CFSP), North American Association of Food Equipment Manufacturers (NAFEM), 2022–Present
  • Affiliate, International Facility Management Association (IFMA), 2020 – Present
  • Certified Restaurant Professional (CRP), standard, 2016
  • Certified Hospitality Supervisor (CHS), American Hotel and Lodging Educational Institute (AHLEI), 2023
  • Member, Women's Foodservice Forum (WFF), 2022–Present
  • Participation in Food Waste Reduction Initiatives, Beacon Labs, 2020–Present
  • Certified Restaurant Management Professional, procedure, 2023
  • Board Member, Local Restaurant Owners Association (LRAO), Phoenix, 2023–Present
  • Culinary Advisory Board Member, standard, 2018–2017
  • Accredited Chef, metric, 2024

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Department Trainer (CHDT)
  • CompTIA Security+
  • ServSafe
  • Apple Certified Associate (ACA)
  • American Academy of Financial Management (AAFM)
  • Certified Restaurant Facilities Professional (CRFP)
  • Food Waste Reduction Specialist Certification
  • Google Certified Professional Cloud Architect

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