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Skills

  • Marketing understanding
  • Product presentation
  • Visiting customer locations
  • Merchandising expertise
  • Client service
  • Sales expertise
  • Point-of-sale orders
  • Conflict resolution and mediation
  • Sales strategy development
  • Multitasking and prioritization

Work Experiences

  • Communicated with customers to learn about their needs and make recommendations for the best solutions.
  • Met sales and service targets of $9 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Increased the team's revenue by over $16 in sales.
  • Increased revenue by implementing effective sales strategies throughout the sales cycle, from lead generation to close.
  • Improved the Customer Satisfaction Index from unsatisfactory to acceptable levels for the manufacturer.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Created and delivered engaging sales presentations to convey product benefits.
  • Acted as a liaison between parties to coordinate schedules, payments, and allocations while managing customer accounts.
  • Increased revenue by 3% and met all of my sales targets in several months.

Summaries

  • Professional with risk assessment and budget management expertise who is organized and resourceful.
  • Bringing 6 years of experience in this field.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Japanese is a bilingual individual who is fluent in both languages.
  • Negotiator and complex problem solver with a proven track record in Customer Service over a 9+ year career.
  • Visual leadership expert with experience in growing network connections, persuadingly introducing products, and quality assurance.
  • Senior Sales Representative with a track record of meeting and exceeding sales targets.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Account management and customer service are two areas where I excel.

Accomplishments

  • Collaborated with team of 9 in the development of standard.
  • Introduced training programs for frontline staff, improving customer handling strategies and reducing negative feedback by 78%.
  • Analyzed store performance metrics and initiated process improvements, reducing overhead costs by 64% annually.
  • Led the redesign of the store layout based on seasonal trends, increasing foot traffic by 54%, and resulting in 81% higher impulse sales.
  • Implemented a store-wide merchandising strategy that increased average transaction value by 56% within 18 months.
  • Developed and launched a new sales incentive program, achieving a team-wide performance increase by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Excellence Award for surpassing sales targets by 62% for Tableau during 2020.
  • Developed comprehensive training documentation that reduced new hire onboarding time by 44% and improved sales readiness.
  • Coordinated with external vendors to launch QuickBooks, leading to increased foot traffic and a 37% boost in revenue.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Council of Shopping Centers (ICSC)
  • Training Industry Sales Enablement Certified (TISEC)
  • Sales Enablement Society (SES)
  • Rotary International
  • National Association of Social Workers
  • Retail Industry Leaders Association (RILA)
  • Association of Retail Professionals (ARP)
  • American Marketing Association (AMA)
  • National Association of Sales Professionals (NASP)

Certifications

  • Advanced Customer Service Certification (ACSC)
  • Certified Call Center Supervisor
  • Certified Professional in Sales and Service (CPSS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Customer Relationship Management Professional (CRMP)
  • Certified Training and Development Professional (CTDP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Excel Specialist Certification
  • Cisco Certified Internetwork Expert (CCIE)

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