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Skills

  • Process equipment
  • Business operations
  • Executive support
  • Documentation and control
  • Professional communication skills
  • Business Administration
  • Presentation design
  • Regulatory compliance
  • Calendar management for executives
  • Vendor relationship management

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $9 per year.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved a 81% reduction in data entry time.
  • Compiled and analyzed productivity data to present in monthly staff meetings, leading to the introduction of new policies that improved team efficiency by 44%.
  • Achieved a 82% reduction in paper wastage.
  • Achieved Top Performer from management.
  • Addressed insurance claims and coverage inquiries.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Intervened between Administration Coordinators during arguments and diffused tense situations using strategic planning and data analysis.

Summaries

  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Professional in office management and administration with 2 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Achieved a 48% reduction in benefit-related inquiries.
  • With over 13 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Reduced shipping costs by 27% through the implementation of new vendor relationships and optimized logistics routes.
  • Monitored and evaluated office equipment contracts and usage, resulting in the disposal of outdated assets and saving the company $7.
  • Successfully coordinated employee relocation logistics for 11 office moves, ensuring a seamless and cost-effective transition.
  • Managed daily calendar for 3 executives, ensuring timely coordination and prioritization of important meetings and events.
  • Spearheaded a green initiative, reducing usage of paper-based materials by 50% and shifting to eco-friendly alternatives in office operations.
  • Collaborated with cross-functional departments to launch new policy documentation, standardizing workflows and achieving a 57% reduction in process delays.
  • Assisted in organizing and managing a program conference for 10 attendees on-site and virtually, meeting all planned budget benchmarks.
  • Ensured compliance with all data protection regulations, conducting monthly audits that identified 11 critical risk areas and 24% reduction in fines or penalties.
  • Developed a vendor evaluation strategy that successfully consolidated 12 vendor partnerships, resulting in a 32% annual cost reduction.
  • Documented and resolved procedure which led to process.

Affiliations

  • Women in Technology International (WITI)
  • International Council of Nurses
  • International Association for Contract and Commercial Management (IACCM)
  • Certified Administrative Professionals (CAP) Institute
  • Association for Creative Communications Professionals (ACCP)
  • Society of Women Engineers
  • Women in Project Management (WIPM)
  • International Association of Administrative Professionals
  • International Federation of Knowledge Workers (IFKW)
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Financial and Operations Management (CFOM)
  • Advanced Customer Service and Relationship Management Certification
  • Apple Certified Associate (ACA)
  • Certified Meeting Professional (CMP)
  • Event Planning and Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Event Strategy and Logistics Certification from Lakeside Partners
  • CompTIA A+ Technician

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