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Skills

  • Business analysis
  • Regulatory compliance
  • Cybersecurity vulnerability assessments
  • Project organization
  • Team management
  • Cross-functional collaboration
  • Budgets
  • Network performance monitoring
  • Incident response coordination
  • Problem resolution

Work Experiences

  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Achieved a 34% boost in overall system security.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Achieved a 33% increase in client satisfaction ratings.
  • Collaborated with senior leadership to roll out customized cloud solutions that decreased hosting costs by $4 annually.
  • Achieved a 37% reduction in post-launch system errors.
  • Complied with ITIL best practices.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Achieved economies of scale reduction.
  • Achieved 16 vulnerability-free audits in 2022.

Summaries

  • Client-focused Senior System Specialist.
  • Years of progressive IT experience 14.
  • Senior System Specialist with 7 years of successful team leadership and client relations experience.
  • Adaptive Senior System Specialist.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Client-focused Senior System Specialist with a talent for resolving escalations, improving enterprise client satisfaction ratings by 50% through effective solution delivery.
  • Collaborated with system.
  • Cloud migration specialist with a focus on cost reduction, helping organizations save $4 annually by implementing effective, customized cloud solutions.
  • Cloud migration specialist focused on cost reduction.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed automation scripts reducing time spent on recurring maintenance tasks by 42% across distributed server nodes.
  • Implemented automated patch and version control processes, leading to 20% fewer system vulnerabilities and compliance issues.
  • Led a team to resolve cross-platform integration issues, increasing application performance by 54% and significantly reducing downtime.
  • Developed and implemented SOPs for system administration, resulting in a 46% reduction in configuration errors.
  • Defined server health and performance metrics, leading to a 29% improvement in incident detection and proactive system repair.
  • Re-engineered service desk workflows, reducing ticket resolution time by 33% over several months.
  • Spearheaded Tableau implementation, leading to a 52% decrease in cybersecurity incidents over 2015.
  • Implemented cloud automation workflows that reduced manual intervention by 85%, resulting in a yearly savings of $8.
  • Introduced continuous deployment best practices, accelerating release cycles by 82% and improving overall system stability.
  • Reduced hosting costs by $11 through optimized configurations and resource usage analysis in a multi-cloud environment.

Affiliations

  • International Council of Nurses
  • Affiliate in the ISACA Professional Learning and Development Group
  • Rotary International
  • Associated Partner with the Automation Anywhere Developer Community
  • Active Member, Cloud Computing Association
  • Freemason
  • National Association of Social Workers
  • Affiliate with The International Association for Systems and Software Solutions
  • Certified Linux Administrator by the Linux Professional Institute
  • American Marketing Association

Certifications

  • Apple Certified Associate (ACA)
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Linux Professional Institute Certification (LPIC-3 – Enterprise Mixed Environments)
  • ServSafe
  • Certified Information Security Manager (CISM)
  • CompTIA Network+
  • Certified Information Systems Auditor (CISA)
  • Professional Cloud DevOps Engineer – Google Cloud
  • Microsoft Certified: DevOps Engineer Expert
  • Google Cloud Professional Cloud Architect

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