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Skills

  • Credit and collections
  • Account management
  • Tax preparation
  • Active listening skills
  • CRM Systems
  • Excellent communication
  • Contract negotiation
  • Proficiency in vendor management
  • Relationship building
  • Computer literate

Work Experiences

  • Increased market share and earned #5 ranking by leapfrogging competitors.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved a 43% reduction in missed opportunities.
  • Achieved a buy-in rate of 76%.
  • Collaborated with internal and external partners to offer innovative sales bundles, enhancing client experience and boosting revenue by $16.
  • Agreements valued at $12 each.
  • Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management and optimized.
  • Boosted repeat business.
  • Collaborated with marketing teams to create targeted promotions, which increased lead generation by 57%, and improved sales pipeline efficiency.

Summaries

  • Results-oriented Timeshare Sales capable of training, monitoring, and encouraging retail teams to provide memorable and positive experiences for customers.
  • Achieved 71% higher satisfaction rates.
  • Accomplished sales leader recognized for spearheading innovative promotional campaigns that increased lead generation by 80% and contributed to regional sales growth.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Discussing sales performance, maintaining accountability, implemented, and leading inventory management are all examples of successful employee engagement.
  • Competent in all aspects of store operations and dependable in identifying and implementing improvement opportunities.
  • Achieved 49% growth in client referrals.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Achieved 64% better closing rates.

Accomplishments

  • Improved monhtly sales volume by $13 on average per sales representative through performance tracking and individualized coaching.
  • Collaborated with team of 18 in the development of system.
  • Onboarded and mentored 2 new sales reps, achieving 83% retention and competence goal attainment within two years.
  • Generated 3 qualified leads through outbound and inbound marketing with a 17% conversion rate.
  • Boosted customer retention rate by 48% by providing personalized follow-ups and after-sales support.
  • Optimized team performance through one-on-one sales coaching, increasing average closing ratios by 45%.
  • Negotiated and closed over 8 contracts worth $9, consistently meeting or exceeding monthly targets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Re-engaged 8 cold prospects through efficient multi-channel contact strategy, converting 58% of them into active clients.
  • Generated over $17 in sales through effective time share cross-selling and package bundling.

Affiliations

  • Volunteer, Habitat for Humanity Real Estate Advisors 2016
  • Active Participant, American Resort Development Association (ARDA) 2019
  • Member, Business Network International (BNI) – Real Estate vertical 2016
  • Member, Real Estate Sales Professionals Network 2018
  • Attendee, Timeshare and Fractional Ownership Global Conference 2021
  • Certification, Strategic Selling Fundamentals – Relating to Timeshare Sales 2018
  • Regular Attendee, Regional Real Estate and Timeshare Expo 2017
  • Certification, Social Selling Mastery from Tableau 2016
  • Engaged Speaker, Industry Webinars on Real Estate Trends 2017
  • Mentor, Emerging Sales Leaders Program via Lakeside Partners 2018

Certifications

  • Certified Professional in Timeshare Management (CPTM), offered by ARDA Certified Program
  • Advanced Timeshare Legal Compliance Certification, provided by ARDA Law Program
  • Master Sales Trainer, recognized by Tony Robbins Master Sales Program
  • Certified Marketing Professional (CMP), accredited by the International Association of Marketing Professionals (IAMP)
  • Specialized Sales in Shared Ownership Programs Certification, recognized by Vacation Ownership Exchange (VOE)
  • Negotiation & Sales Effectiveness Certification, certified by Sandler Training
  • Resort Sales Certification, offered by the International Timeshare Board (ITB)
  • Certified Revenue Management Executive (CRME), issued by Hospitality Financial and Technology Professionals (HFTP)
  • Cross-functional Team Leadership Certification, developed by the National Association of Sales Professionals (NASP)
  • Customer Service Excellence Certificate, accredited by the International Customer Service Association (ICSA)

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