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Skills

  • Hands-on experience with metric
  • Problem-solving with a customer-first approach
  • VPN Configuration and Maintenance
  • Hands-on troubleshooting of network issues
  • Data recovery techniques
  • Virtualization Technology Implementation
  • Effective Communication with Non-Technical Users
  • Technical documentation and reporting
  • Desktop imaging and deployment
  • System migration and integration

Work Experiences

  • Provide remote technical support to clients.
  • Collaborated with vendors for hardware procurement.
  • Automated repetitive tasks using scripting.
  • Troubleshoot and resolve computer issues escalated from HQ and other departments with a high success rate.
  • Troubleshoot and repair hardware and software
  • Achieved a reduction in average ticket resolution time from 18 months to 18 months.
  • Performed technical troubleshooting on house calls.
  • Collaborated with project managers and clients to customize IT support solutions, resulting in a 6-client portfolio growth within several months.
  • Assessed proper disposal and recycling for aged IT assets.
  • Troubleshoot and repair computers for labs, faculty, and staff.

Summaries

  • Achieved a 17% satisfaction rate in technical support.
  • Advanced expertise in network optimization and hardware diagnostics, credited with improving system efficiency and stability. Delivered superior results in diagnostics to reduce company downtime by 14 hours monthly.
  • Coordinated disaster recovery protocols.
  • Configured VPNs effectively.
  • Achieved 38% reduction in system failures.
  • Advocated for cyber-resiliency.
  • Achieved 60% improvement in system performance.
  • Achieved a 36% decrease in maintenance costs.
  • Certified Computer Technician Engineer with expertise in IT infrastructure upgrades and procurement strategy optimization, resulting in $201,000 cost savings and enhanced efficiency across corporate networks.
  • Adept at diagnosing hardware issues.

Accomplishments

  • Streamlined deployment of software updates and patches reducing overall downtime of key systems by 54%.
  • Deployed virtualization solutions using Power BI, lowering hardware costs by 23% while ensuring seamless system scalability.
  • Conducted network inventory and asset management audits using SAP, increasing asset accuracy by 46%.
  • Mentored a team of junior technicians, leading to a 38% increase in overall team efficiency and technical skills.
  • Successfully deployed and managed virtualization projects using tools like Workday, reducing infrastructure costs by 22%.
  • Reduced system downtime by 85% through proactive maintenance on over 13 servers, optimizing network availability and reliability.
  • Integrated automated patch management, resulting in 80% of systems being up to date at any point, reducing vulnerabilities significantly.
  • Optimized network security protocols to align with industry regulations, reducing external breaches by 55%.
  • Coordinated with senior leadership to develop a disaster recovery plan, speeding up incident response times by 29%.
  • Designed and implemented system monitoring dashboards that improved server health visibility, leading to a 31% drop in critical system alerts.

Affiliations

  • Member of the Computer Science Teachers Association (CSTA) as a resource for teaching hardware skills and network setups within STEM fields.
  • Member of the Database Professionals Network, focused on optimizing storage solutions and server array configurations to streamline data retrieval.
  • Active participant in the SANS Institute forums, focusing on endpoint security from both a hardware and software standpoint.
  • Certified DevOps practitioner through DevOps Institute, specialized in streamlining IT operations automation and system monitoring.
  • Active engagement with Cisco Networking Academy, including path completion for CCNA certification in network setup and management.
  • Active member of the Information Systems Security Association (ISSA), participating in events focused on securing enterprise networks.
  • Certified participant in CompTIA A+ workshops, emphasizing comprehensive hardware and OS diagnostics.
  • Contributing member of method, showcasing live demos for IT networking technologies during conferences.
  • Volunteered as an IT speaker at community events hosted by process, showcasing hardware troubleshooting techniques.
  • Certified IT Technician through CompTIA, maintaining continuing education credits through specialized courses in system repair and network architecture.

Certifications

  • Certified Data Recovery Professional (CDRP)
  • HP Accredited Technical Professional (ATP) Certification
  • Certified Technology Specialist (CTS) – AVIXA
  • Juniper Networks Certified Associate (JNCIA)
  • Certified Information Systems Auditor (CISA)
  • Certified Information Technology Asset Manager (CITAM) - IAITAM
  • Certified Hardware Asset Management Professional (CHAMP) - IAITAM
  • CompTIA Security+ Certification
  • Certified Hardware Technician Certification - NARTE
  • Certified Ethical Hacker (CEH) - EC-Council

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