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Skills

  • High level of accuracy
  • Math aptitude
  • Budgets
  • MS Office
  • Lean manufacturing and quality systems
  • Deal mechanics
  • Consumer banking specialist
  • System equipment
  • Strong interpersonal skills
  • Category operations oversight

Work Experiences

  • Managed
  • Conducted research and made recommendations to senior management on profitable investment opportunities.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Entered transaction information for members into the online banking software.
  • Had planned ahead.
  • 3% increase in quarterly sales.
  • Followed all company and regulatory security and audit procedures.
  • In-store marketing displays were put together by me.
  • Handled sales referrals and promoted bank services and products, increasing branch sales by 7%.

Summaries

  • Hardworking and dedicated, with a ruthless competitive spirit.
  • Mortgage Processor was responsible for ensuring that the company's objectives were met on a consistent basis in order to maintain client satisfaction and loyalty.
  • Mortgage Processor with 8 years of successful performance reporting and risk assessment experience.
  • Customer-focused
  • Relationship-building and problem-solving are two of her strengths.
  • Capable of injecting new life and value into an organization's quest for excellence.
  • Strengths in strategic planning and stakeholder engagement backed up by Banking and Financial Services training.
  • Proactive
  • Energetic
  • Service-driven

Accomplishments

  • Collaborated with third-party services to manage title, appraisal, and insurance requirements, resulting in faster turnaround and 36% on-time closings.
  • Spearheaded a digital file initiative that cut administrative paperwork by 71% and allowed real-time loan tracking.
  • Earned metric Award in 2016.
  • Reduced loan processing time by 23% through innovative process improvements in document collection and verification, enhancing overall client satisfaction.
  • Developed and implemented an improved loan pipeline management system, reducing overall turnaround time by 60% and increasing capacity by 18.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instrumental in optimizing training programs for junior processors, which led to a 36% improvement in team processing speed.
  • Increased closing disclosure accuracy by developing a system to track appraisal and title company communication, reducing discrepancies by 57%.
  • Reduced loan file errors through the creation of a comprehensive checklist used nationwide, minimizing industry turnaround times by 51%.
  • Reviewed and ensured accuracy of loan documents, maintaining an error rate of below 17% across 6 financial institutions.

Affiliations

  • Participant in the Consumer Financial Protection Bureau (CFPB) Workshops
  • Member of National Notary Directory for Mortgage Closings
  • Certified Mortgage Compliance Professional Program (CMCP) Participation
  • International Association of Administrative Professionals
  • Jaycees
  • Project Management Institute
  • American Marketing Association
  • American Medical Informatics Association
  • Real Estate Settlement Procedures Act (RESPA) Compliance Certification
  • Attendee at 2024 National Conference of Mortgage Lenders

Certifications

  • Certified Mortgage Service (CMS) by Mortgage Bankers Association
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners
  • Residential Mortgage Lending School Certificate by American Bankers Association
  • Project Management Professional (PMP)
  • Federal Housing Administration (FHA) Direct Endorsement (DE) Certification
  • Certified HUD Housing Counselor by U.S. Department of Housing & Urban Development (HUD)
  • Certified Loan Processor (CLP) by Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Financial Services Auditor (CFSA) by Institute of Internal Auditors
  • Certified Mortgage Processor (National Association of Mortgage Processors - NAMP)

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