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Skills

  • MS Office
  • First Aid/CPR
  • Organization
  • Team building
  • Team management
  • Data entry accuracy
  • Operational improvement
  • Interdepartmental communication
  • Bookkeeping
  • Deadline management

Work Experiences

  • Communicated important deadlines through mass emails to student body, improving form submission rates by 48%.
  • Assisted 5 faculty members with record requests.
  • Assisted in the re-accreditation of Adobe Creative Suite.
  • Communicated deadline reminders to departments, reducing late submission of documents by 59%.
  • Analyzed historical academic records to assist in the re-accreditation of ServiceNow, ensuring proper documentation.
  • Achieved annual savings of $7 in operational costs.
  • Achieved reduction over two years.
  • Assisted students in navigating registration processes.
  • Addressed inquiries from students and faculty.
  • Achieved a 58% improvement in data integrity.

Summaries

  • Adept in digitizing student records.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Individual with project management who is active and well-educated.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Adhered to deadlines.
  • Extensive experience in standard office administration and related positions.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Records Office Student Worker with 18 years of successful performance reporting and cross-functional collaboration experience.
  • Addressed registration inquiries.
  • Achieved a 37% error-free rate.

Accomplishments

  • Collaborated with operations to design a new file-naming protocol, reducing retrieval time for records by 66%.
  • Worked cross-functionally with advising and registration departments to streamline registration processes before key academic deadlines.
  • Monitored student records for accuracy, leading to a 77% decrease in filing errors during 2024.
  • Supported colleagues in resolving cross-departmental conflicts, ensuring quick resolution of 16 cases concerning student record discrepancies.
  • Addressed student inquiries related to course registration, achieving a response rate 56% faster than the department standard.
  • Optimized student file maintenance processes, contributing to a 44% decrease in the instances of incomplete records.
  • Trained new student workers, increasing team productivity by 21% and decreasing learning curve duration by 6 weeks.
  • Collaborated with team of 4 in the development of standard.
  • Transitioned 6 of archived records to a digital platform, optimizing access and improving search functions for staff.
  • Communicated policy changes regarding registration procedures to 4 students, ensuring no compliance infractions during transition phases.

Affiliations

  • Student Records Management Association (SRMA)
  • Society for Human Resource Management College Chapter
  • Student Records Management Chamber Denver
  • National Honor Society in Records and Information Management (RIM)
  • Lions Club
  • National Association of Social Workers
  • National Association of Administrative Professionals (NAAP)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Jaycees

Certifications

  • Information Governance Professional (IGP)
  • Digital Records Management Certificate from Summit Group
  • Certified Professional Secretary (CPS)
  • Certified Records Manager (CRM)
  • Apple Certified Associate (ACA)
  • Certified Information Professional (CIP)
  • Certified Digital Archive Specialist (DAS)
  • Certified Electronic Filing Specialist
  • Notary Public Certification
  • CompTIA IT Fundamentals (ITF+)

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