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Skills

  • Initiative equipment
  • Organization
  • Conflict resolution in academic settings
  • Proficiency in Jira for data management
  • Team building
  • Strategic planning
  • MS Office
  • Customer service
  • Digitization of records
  • Improvement of data accessibility strategies

Work Experiences

  • Addressed inquiries from students and faculty regarding course registration, leading to responses 38% faster than the department standard.
  • Completed tasks ahead of schedule.
  • Achieved 11% accuracy in file management audits.
  • Archived physical records of 2019.
  • Assisted students in navigating registration processes.
  • Boosted team productivity by 70%.
  • Communicated deadline reminders to departments, reducing late submission of documents by 59%.
  • Distributed administrative tasks strategically among category employees and provided guidance to help them perform better.
  • Communicated important deadlines through mass emails to student body, improving form submission rates by 48%.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Achieved a 58% success rate.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Adept at utilizing advanced records management systems like Power BI to ensure up-to-date documentation and user-friendly access for academic staff.
  • Records Office Student Worker with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • 85% on-time completion.
  • Accelerated record retrieval tasks by 46%.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Adept in digitizing student records.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and initiative writing, are all assets.
  • Extensive experience in standard office administration and related positions.

Accomplishments

  • Supported colleagues in resolving cross-departmental conflicts, ensuring quick resolution of 16 cases concerning student record discrepancies.
  • Expertly handled sensitive student records using university-approved data management systems, ensuring consistent FERPA compliance.
  • Organized and managed the digitization of historical academic files, making 58% of records accessible to departments.
  • Reduced diploma distribution errors to 25% by standardizing verification processes during graduation ceremonies.
  • Processed withdrawal requests accurately, ensuring no-impact on academic standing for over 9 students.
  • Collaborated with team of 4 in the development of standard.
  • Led initiative to implement paperless recordkeeping strategies, resulting in annual savings of $17 in printing and supply costs.
  • Updated 14 student records daily, maintaining the integrity and accuracy of data for advising departments.
  • Ensured compliance with FERPA regulations by overseeing the confidentiality of student records and associated documentation.
  • Achieved PMP to enhance knowledge on academic record handling and ensure adherence to institutional policy.

Affiliations

  • National Honor Society in Records and Information Management (RIM)
  • American Medical Informatics Association
  • National Organization for Records Management and Administration (RMA)
  • Phi Beta Lambda – Future Business Leaders of America (FBLA)
  • Student Records Management Association (SRMA)
  • Project Management Institute
  • Phi Theta Kappa Honor Society for Academic Excellence
  • National Society for Collegiate Scholars in Administrative Studies (NSCSAS)
  • College Office Administration Student Union Chicago
  • National Records and Information Management Association (ARMA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Computer Skills Certification from system
  • Salesforce
  • ServSafe
  • Certification in Records Management from Meridian
  • Project Management Professional (PMP)
  • Microsoft Excel Expert Certification
  • Event Planning & Management Certification
  • Certified eDiscovery Specialist (CEDS)

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