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Skills

  • ISO 9001-2015 Standard compliance
  • First Aid/CPR
  • Effective communication with team members
  • Problem resolution
  • Process optimization
  • Material waste reduction strategies
  • Machine calibration and settings adjustment
  • Operational improvement
  • Customer service
  • Communications

Work Experiences

  • Communicated effectively with team members to ensure smooth workflow transitions during shift changes, enhancing team efficiency.
  • Assisted in scheduling preventive maintenance that improved equipment uptime from 72% to 62% within 18 months.
  • Contributed to Excellence Award recognition for safety compliance.
  • Helped over 6 customers by answering questions and directing them to the appropriate departments every day.
  • Collaborated with warehouse and supply chain teams.
  • Achieved results within one year.
  • Increased customer satisfaction by 9% by resolving issues professionally and efficiently.
  • Achieved 40% reduction in material waste.
  • Improved call flow by 11% by properly directing inbound calls into phone queues.
  • Assisted in routine equipment inspections.

Summaries

  • Front desk management and call routing are two areas where I excel.
  • Adaptable Operator Trainee with machine operations experience.
  • Individual who is calm and patient and has extensive knowledge of Tableau and Asana.
  • Adept at executing complex machine operations.
  • Achieved substantial cost savings.
  • Accustomed to fast-paced machinery environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Operator Trainee.
  • Actively contributed to team initiatives.
  • Achieved waste reduction of $3 per quarter.

Accomplishments

  • Led machine troubleshooting efforts, preventing extended downtime and saving over 11 dollars in potential losses.
  • Proactively identified and rectified deviations from standard operating procedures, reducing waste by 73%.
  • Participated in continuous safety and operational skills training, maintaining a consistent 46% compliance rate.
  • Developed and implemented a preventive maintenance schedule that decreased equipment malfunctions by 71%.
  • Introduced efficiency best practices resulting in 18 days of zero unscheduled downtime.
  • Completed ITIL for advanced machinery operations, contributing to a 2% reduction in training time for new hires.
  • Contributed to the implementation of lean manufacturing techniques, decreasing waste and improving productivity by 30%.
  • Implemented framework, resulting in a zero-accident workplace for 12 consecutive days.
  • Collaborated with an engineering team to optimize machine calibration settings, which boosted product quality by 18% %.
  • Led cross-functional team of 17 in completing machine installations, reducing downtime by 77%.

Affiliations

  • Material Handling Industry (MHI) Association
  • National Commission for the Certification of Crane Operators (NCCCO)
  • Association for Supply Chain Management (APICS)
  • Equipment Maintenance Engineers Network
  • Society of Maintenance and Reliability Professionals (SMRP)
  • Institute of Industrial & Systems Engineers (IISE)
  • Society of Women Engineers
  • Certified Production & Inventory Management (CPIM)
  • Freemason
  • Occupational Safety and Health Association (OSHA) - method

Certifications

  • Apple Certified Associate (ACA)
  • ISO 45001 Occupational Health & Safety Certification – 2021
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Equipment Operator (CEO) – Salesforce
  • Lean Six Sigma Yellow Belt Certification
  • CompTIA A+ Technician
  • Pneumatics and Hydraulics Technician Certification – SAP

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