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Skills

  • Proficiency in project management
  • Results-oriented
  • Team collaboration and leadership
  • Exceptional time management skills
  • Contract auditing
  • Computer literate
  • Internal auditing
  • Relationship development
  • Shipping procedures understanding
  • Quick learner

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Completed physical inventory counts each three years.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Adhered to safety protocols.
  • Was aware of process safety concerns and contacted Unload Associate with my concerns and for a prompt resolution.
  • Used a program computer system, a hand-held inventory control device, and a calculator to perform streamlined.
  • Achieved a 46% reduction in lead time.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Achieved zero safety incidents.

Summaries

  • Customer service specialist with 14 years of category experience who is dedicated and detail-oriented.
  • Unload Associate with 16 years of successful data analysis and cross-functional collaboration experience.
  • Skills in client relations and project management are available.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Service-driven
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dependable
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Professional with over 3 years of experience in project management and process improvement initiatives across the enterprise.
  • Over 18 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Reduced unloading times by optimizing the sequence of unloading tasks, resulting in accelerated warehouse operations.
  • Collaborated with supervisors to address and resolve discrepancies in shipment documentation, reducing errors by 84%.
  • Successfully unloaded and sorted an average of 16 pallets per shift, improving overall warehouse efficiency by 44%.
  • Recognized for consistently meeting daily unloading targets with a 43% accuracy rate and zero safety incidents.
  • Communicated effectively with delivery drivers to ensure proper alignment in unloading protocols, resulting in a smoother transfer process.
  • Tracked inventory using Workday, ensuring accurate and timely data entry for received goods.
  • Increased sales 14% over 18 months.
  • Resolved product issue through consumer testing.
  • Recognized with Employee of the Year for outstanding performance in maintaining unloading speed and accuracy across 3 shifts.
  • Assisted in the development of new employee performance metrics, improving team-wide unloading efficiency by 33%.

Affiliations

  • American Society of Transportation and Logistics (ASTL)
  • National Retail Federation (NRF)
  • American Marketing Association
  • Rotary International
  • Logistics Certification from the Council of Supply Chain Management Professionals (CSCMP)
  • International Council of Nurses
  • Certified Warehouse Operations Manager Program
  • American Medical Informatics Association
  • National Safety Council (NSC)
  • National Association of Wholesaler-Distributors (NAW)

Certifications

  • Certified Supply Chain Professional (CSCP) metric
  • Certified in Freight Logistics and Unload Management initiative
  • Inventory Management Certification framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Material Handling Technician (CMHT) standard
  • Completion of Air Freight Handler Training method
  • Warehouse Logistics and Operations Certification method
  • Certified Hazardous Materials (Hazmat) Handler category
  • Apple Certified Associate (ACA)
  • Certified Professional in Supply Management (CPSM) framework

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