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Skills

  • Operational improvement
  • Business Administration
  • Bookkeeping
  • Problem resolution
  • Relationship development
  • Departmental collaboration
  • Database management
  • Accounting familiarity
  • Project organization
  • 6 WPM typing speed

Work Experiences

  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Collaborated with compliance to revamp course registration workflows.
  • Created time sheets for 16 executives and employees in two years.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Coordinated the acquisition of academic learning resources.
  • Collaborated with human resources.
  • Completed within three years.

Summaries

  • Analytical and detail-oriented Academic Services Associate.
  • Accomplished at academic project coordination, having successfully led the development of Asana that was adopted by over 14 students.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 13 years of excellence in method settings and Six Sigma competencies.
  • Adept at coordinating major academic events.
  • Within Miscellaneous, senior Academic Services Associate and outstanding performer in quality assurance and budget management.
  • Achieved a 75% improvement in student outcomes.
  • Costs were consistently reduced while profits were increased.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • HubSpot and QuickBooks are two of my strongest skills.

Accomplishments

  • Collaborated with the registrar's office to streamline course scheduling, allowing for a 68% improvement in course demand forecasting.
  • Managed information processing for 7 academic programs, resulting in accreditation renewal for 2022.
  • Innovated digital onboarding processes for new academic advisors, reducing training time by 62% weeks.
  • Initiated a feedback-driven student mentorship program, with 27% of participants reporting improved academic performance.
  • Built relationships with faculty members to create customized professional development resources, increasing faculty engagement by 39%.
  • Maintained detailed reports on student academic progress for 18 students, ensuring accuracy and federal compliance.
  • Led student outreach strategies to improve attendance in informational seminars, increasing turnout by 56% over the past year.
  • Increased participation in student retention programs by 33% through the development of targeted workshop content.
  • Organized quarterly academic advisory board meetings, resulting in actionable decisions that improved academic initiatives by 77%.
  • Developed a digital filing system for academic records, reducing record retrieval time by 41%.

Affiliations

  • Association of Leadership Educators (ALE)
  • Jaycees
  • National Council on Student Development (NCSD)
  • Golden Key International Honour Society
  • American Educational Research Association (AERA)
  • Project Management Institute
  • Rotary International
  • Association for Institutional Research (AIR)
  • Association of American Colleges and Universities (AAC&U)
  • International Association of Educational and Vocational Guidance (IAEVG)

Certifications

  • First Aid/CPR Certified
  • Certified Learning Environment Architect (CLEA)
  • Google Classroom Educator Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Online Learning Consortium (OLC) Advanced Online Teaching Certificate
  • Apple Certified Associate (ACA)
  • Certified Assessment and Curriculum Design Specialist
  • ServSafe
  • Microsoft Certified Educator (MCE)
  • Cisco Certified Network Associate (CCNA)

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