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Skills

  • Process improvement
  • Territory development
  • Delivery logistics planning
  • Fuel cost reduction strategies
  • Route optimization
  • MS Office
  • Delivery rate improvement
  • Operational improvement
  • Business transactions
  • Regulatory compliance

Work Experiences

  • Adhered to health and safety standards.
  • Used improved to process payments, make changes, and provide receipts.
  • Collaborated with the sales team to upsell Asana while on deliveries, resulting in an additional monthly revenue of $7.
  • Assisted drivers in safe transit of fragile materials.
  • Communicated with customers in advance of arrival.
  • Adapted to health and safety regulations.
  • Addressed customer issues right away to ensure a quick resolution.
  • Achieved a 82% reduction in missed deliveries.
  • Achieved zero spoilage incidents in 2016.
  • Carried out deliveries covering over 6 miles weekly, handling time-sensitive transactions and adhering to strict deadlines.

Summaries

  • Effective at processing orders and ensuring the timely delivery of accurate shipments in accordance with strict deadlines.
  • Expert at selling Salesforce to specific types of customers and adept at maintaining long-term relationships to fuel growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned outgoing deliveries with warehouse counts.
  • Service-oriented and not afraid to take on difficult tasks.
  • Competitive Route Sales Representative with a proven track record of providing customers with customized products to meet their specific needs and requirements.
  • Determined and dependable initiative leader with exceptional customer service abilities.
  • Route Sales Representative who is both engaging and pleasant, with the ability to maintain existing business accounts while breaking into new target markets.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results within 6 months.

Accomplishments

  • Achieved a customer satisfaction rating of 45% by maintaining a strong delivery accuracy and speed.
  • Executed interdepartmental collaboration during peak seasons to meet increased demand, resulting in the fulfillment of 12% of orders on time.
  • Collaborated closely with route planners to optimize delivery strategies, reducing total delivery time by 27%.
  • Resolved product issue through consumer testing.
  • Supported the launch of initiative delivery services, handling 5% more deliveries with a higher rate of customer approval.
  • Ensured adherence to route schedules and company delivery standards, achieving a delivery success rate of 49%.
  • Directly contributed to a 35% improvement in delivery speed by assisting in delivery route optimization projects.
  • Ensured compliance with Department of Transportation regulations for all deliveries, with a 3-year record of zero incidents.
  • Enhanced customer retention by escalating and resolving priority issues within one year, leading to a 31% increase in positive feedback.
  • Earned Lean to enhance compliance with industry-specific safety and handling requirements.

Affiliations

  • National Fleet Management Association
  • Certified Logistics Professionals Program
  • Society of Women Engineers
  • Certified Transportation & Logistics Technician - procedure
  • American Medical Informatics Association
  • Global Parcel Delivery Network
  • American Logistics Association
  • Last Mile Delivery Professionals Organization
  • Certified Safety and Health Official (CSHO) - program
  • City Delivery Service Workers Union

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certificate in Safe Driving Behavior for Commercial Drivers
  • CompTIA Security+
  • Certified Supply Chain Professional (CSCP) from Ironclad Systems
  • Driver's License with Hazardous Materials (HAZMAT) Endorsement
  • Commercial Driver’s License (CDL) Class B
  • Fleet Safety Certified from Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)

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