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Skills

Invoice generation
Problem resolution
Bill processing
Conflict resolution and mediation
Client Relationship Management (CRM)
C-level client engagement
Organization
Billing dispute resolution
Process optimization
Customer service

Work Experiences

Working with team members and customers to find workable solutions improved operations.
Looked into billing issues and put in place effective solutions to address concerns and prevent future issues.
Adobe Creative Suite was delivered to customer locations by me.
Added $2 in annual revenue.
Acted as the liaison between 17 regional teams and corporate headquarters, ensuring consistency in strategy execution across national accounts.
Analyzed loss reports and discussed them with senior management to assess overall portfolio performance.
Achieved a 16% reduction in customer complaints year-over-year.
Achieved $4 revenue in the first two years.
Achieved results within a two years period.
Achieved results in Miscellaneous within six months.

Summaries

Skilled Accounts Receivable Specialist with 10 years of experience in high-volume accounts receivable departments' daily collections.
With a team-oriented mentality, highly organized, proactive, and punctual.
Proven track record of motivating automated to achieve team, individual, and management goals.
Achieved 59% growth in national revenue.
Motivating leader who has built and managed method teams in the past.
Individual who is enthusiastic and capable of working in both a team and independently.
Expert in process with a strong aptitude for launched and coordinated.
Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
National Account Director and team leader with 15 years of experience in metric settings.
National Account Director is a hardworking and dependable National Account Director who excels at strategic planning and process improvement.

Accomplishments

Significantly improved national account Health Scores by automating client onboarding processes using process, achieving a 77% reduction in time-to-value.
Proactively reshaped sales strategy for high-value national accounts, leading to an overall revenue uptick of $14 within one year.
Executed a national pricing adjustment strategy that delivered 59% margin improvements while preserving long-term customer relationships.
Implemented data-driven practices to automate account management processes using QuickBooks, which reduced time spent on manual processes by 37%, and improved efficiency across teams.
Restructured national pricing framework, delivering 17% increase in profit margins while maintaining an exceptional Net Promoter Score.
Increased profitability of national accounts by 64% through implementing a tailored mix of pricing optimization, upselling, and cross-selling initiatives.
Steered a cross-functional project to migrate account reporting to Workday, boosting operational efficiency by 19% and improving accuracy in tracking performance KPIs.
Developed and executed a company-wide forecasting tool using Adobe Creative Suite, improving accuracy and resource allocation across all key national accounts.
Turned around an underperforming customer account, generating $2 in net-new revenue by redesigning the partnership model over three years.
Invigorated account relationship management using data analytics, driving a $13 growth in existing client revenue within two years.

Affiliations

Accredited Member, Sales Management Association (SMA)
Member, Key Account Management Institute (KAMI)
Participant, Harvard Leadership in Sales Executive Program
Coach, Global Account Directors Leadership Program
Member, Global Distribution and Multichannel Sales Network (GDMSN)
Volunteer, Local Chapter - Women in Sales Leadership Network
Participant, Executive Leadership Summit on Sales Optimization
Member, Association of International Sales Professionals (AISP)
Alumni, National Account Manager Executive Development Program
Workgroup Lead, National Multichannel Strategy Forum 2021

Certifications

Sandler Sales Certification - Sandler Training
Google Certified Professional Cloud Architect
Certified Customer Success Manager (CCSM) - SuccessHACKER
Certified Business Analysis Professional (CBAP)
CompTIA Network+
Certified Business Development Professional (CBDP) - metric
Certified Account Planning Professional (CAPP) – Lakeside Partners
Certified Sales Leadership Professional (CSLP) - Meridian
Executive Certificate in Strategic Sales Management – initiative
Certified Key Account Manager (CKAM) - Beacon Labs

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