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Skills

  • Invoice generation
  • Problem resolution
  • Bill processing
  • Conflict resolution and mediation
  • Client Relationship Management (CRM)
  • C-level client engagement
  • Organization
  • Billing dispute resolution
  • Process optimization
  • Customer service

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Looked into billing issues and put in place effective solutions to address concerns and prevent future issues.
  • Adobe Creative Suite was delivered to customer locations by me.
  • Added $2 in annual revenue.
  • Acted as the liaison between 17 regional teams and corporate headquarters, ensuring consistency in strategy execution across national accounts.
  • Analyzed loss reports and discussed them with senior management to assess overall portfolio performance.
  • Achieved a 16% reduction in customer complaints year-over-year.
  • Achieved $4 revenue in the first two years.
  • Achieved results within a two years period.
  • Achieved results in Miscellaneous within six months.

Summaries

  • Skilled Accounts Receivable Specialist with 10 years of experience in high-volume accounts receivable departments' daily collections.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Achieved 59% growth in national revenue.
  • Motivating leader who has built and managed method teams in the past.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Expert in process with a strong aptitude for launched and coordinated.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • National Account Director and team leader with 15 years of experience in metric settings.
  • National Account Director is a hardworking and dependable National Account Director who excels at strategic planning and process improvement.

Accomplishments

  • Significantly improved national account Health Scores by automating client onboarding processes using process, achieving a 77% reduction in time-to-value.
  • Proactively reshaped sales strategy for high-value national accounts, leading to an overall revenue uptick of $14 within one year.
  • Executed a national pricing adjustment strategy that delivered 59% margin improvements while preserving long-term customer relationships.
  • Implemented data-driven practices to automate account management processes using QuickBooks, which reduced time spent on manual processes by 37%, and improved efficiency across teams.
  • Restructured national pricing framework, delivering 17% increase in profit margins while maintaining an exceptional Net Promoter Score.
  • Increased profitability of national accounts by 64% through implementing a tailored mix of pricing optimization, upselling, and cross-selling initiatives.
  • Steered a cross-functional project to migrate account reporting to Workday, boosting operational efficiency by 19% and improving accuracy in tracking performance KPIs.
  • Developed and executed a company-wide forecasting tool using Adobe Creative Suite, improving accuracy and resource allocation across all key national accounts.
  • Turned around an underperforming customer account, generating $2 in net-new revenue by redesigning the partnership model over three years.
  • Invigorated account relationship management using data analytics, driving a $13 growth in existing client revenue within two years.

Affiliations

  • Accredited Member, Sales Management Association (SMA)
  • Member, Key Account Management Institute (KAMI)
  • Participant, Harvard Leadership in Sales Executive Program
  • Coach, Global Account Directors Leadership Program
  • Member, Global Distribution and Multichannel Sales Network (GDMSN)
  • Volunteer, Local Chapter - Women in Sales Leadership Network
  • Participant, Executive Leadership Summit on Sales Optimization
  • Member, Association of International Sales Professionals (AISP)
  • Alumni, National Account Manager Executive Development Program
  • Workgroup Lead, National Multichannel Strategy Forum 2021

Certifications

  • Sandler Sales Certification - Sandler Training
  • Google Certified Professional Cloud Architect
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Business Development Professional (CBDP) - metric
  • Certified Account Planning Professional (CAPP) – Lakeside Partners
  • Certified Sales Leadership Professional (CSLP) - Meridian
  • Executive Certificate in Strategic Sales Management – initiative
  • Certified Key Account Manager (CKAM) - Beacon Labs

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