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Skills

  • Automated partner management
  • Change Management
  • Project organization
  • Statement issuing
  • Relationship development
  • Invoice generation
  • Strategic planning and execution
  • Team leadership and development
  • Automation tools like HubSpot
  • Conflict resolution and mediation

Work Experiences

  • Achieved results in Miscellaneous within six months.
  • Achieved results within a two years period.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Acted as the liaison between 13 regional teams and corporate headquarters.
  • Finished framework of project, which resulted in metric.
  • Assisted in the creation of initiative procedures.
  • Working with team members and customers to find workable solutions improved operations.
  • Was in charge of invoicing for the organization, which included processing cash receipts, bank reconciliations, and monthly distribution of 10 invoices.
  • Achieved or exceeded profit margin objectives.
  • Achieved President's Club for outstanding national account growth.

Summaries

  • Achieved 27% growth in sales.
  • Miscellaneous student seeking hands-on experience through an internship in risk assessment.
  • Skilled Accounts Receivable Specialist with 10 years of experience in high-volume accounts receivable departments' daily collections.
  • Strong technical skills and experience in quality assurance.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Stakeholder engagement in process settings and vendor management in strategic planning settings.
  • Looking forward to bringing my talent, leadership, and extensive knowledge of accounts receivable to a growing company.
  • Achieved 59% growth in national revenue.
  • Six Sigma certified

Accomplishments

  • Created a national account satisfaction program that reduced churn by 26% within several months and improved NPS by 62% at the account level.
  • Utilized advanced CRM tools like Adobe Creative Suite to track and manage multi-tier sales pipelines, increasing forecasting accuracy by 59% across all teams.
  • Led the successful turnaround of a key national account, driving a 48% increase in revenue within the past year following implementation of a customized engagement strategy.
  • Turned around an underperforming customer account, generating $2 in net-new revenue by redesigning the partnership model over three years.
  • Developed a 12-month business plan for key national accounts, securing $7 in incremental revenue by strategically expanding product offerings.
  • Achieved customer satisfaction scores of 38% through the successful development and rollout of a tailored product improvement roadmap.
  • Steered a cross-functional project to migrate account reporting to Workday, boosting operational efficiency by 19% and improving accuracy in tracking performance KPIs.
  • Proactively reshaped sales strategy for high-value national accounts, leading to an overall revenue uptick of $14 within one year.
  • Enhancing national accounts’ servicing capabilities through automated workflow management, reducing manual errors by 66% and boosting client retention.
  • Reduced churn rate by 50% for key national accounts within one year using targeted retention strategies and personalized follow-ups.

Affiliations

  • Volunteer, Local Chapter - Women in Sales Leadership Network
  • Certified Strategic Account Manager (CSAM), Strategic Accounts Management Association
  • Member, Key Account Management Institute (KAMI)
  • Member, Executive Roundtable for Sales Data Analytics and Forecasting
  • Active Participant, National Sales Leadership Conference 2019
  • Board Member, American Association of Sales Professionals (AASP)
  • Accredited Member, Sales Management Association (SMA)
  • Participant, Harvard Leadership in Sales Executive Program
  • Advisor, Corporate Sales Internship Program at method
  • Participant, Sales Team Leadership Training (STLT) Certification Program 2024

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Leadership Professional in Account Management (LPAM) – Beacon Labs
  • Certified Global Business Professional (CGBP) - NASBITE International
  • American Academy of Financial Management (AAFM)
  • Certified Product Manager (CPM) - method
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Association for Project Management (APM)
  • Certified National Account Manager (CNAM) - Meridian
  • Certified Account Planning Professional (CAPP) – Lakeside Partners

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