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Skills

  • Queue management
  • Regulatory compliance
  • Project organization
  • Communications
  • Process improvement
  • Loss prevention strategies
  • Data collection for performance improvement
  • New product introduction support
  • Product knowledge (health and wellness)
  • Event coordination for customer engagement

Work Experiences

  • Bolstered sales by over $18.
  • Achieved results during 7 months.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved top sales performer recognition in system for 2019 due to expert product knowledge and exceptional customer service.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Assisted in refining food safety protocols.
  • Increased the team's revenue by over $7 in sales.
  • Achieved Employee of the Year for exceptional customer service based on exceeding targeted feedback scores and positive peer reviews.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.

Summaries

  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with management and vendors to design and implement sales-driving promotional events, increasing attendance by 40% for health workshops.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Extensive inventory management and shipment processing experience.
  • Costs were consistently reduced while profits were increased.
  • Professional in retail sales with experience in product placement and merchandising.
  • Addressed product quality issues swiftly.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Organized wellness workshops, increasing customer engagement and participation by 12 individuals per event.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored new hires on efficient use of metric, improving checkout time and accuracy within their probation period.
  • Analyzed sales trends to optimize inventory control, reducing excess stock by 64% and improving operational cash flow in 15 months.
  • Successfully maintained a consistent store cleanliness rating through adherence to health and safety protocols, scoring 36% in safety audits.
  • Improved weekly store circulation filings, ensuring compliance with local health store regulations and minimizing non-compliance issues by 52%.
  • Processed an average of 10 daily transactions while maintaining high-speed service and accuracy levels, reducing queues at peak hours by 52%.
  • Resolved product issue through consumer testing.
  • Facilitated health and safety training for staff members, ensuring 14 employees were compliant with industry standards and regulations.
  • Achieved consistent compliance with health and safety guidelines and promoted safe handling of health-focused products, resulting in zero safety violations.

Affiliations

  • Institute of Supply Chain Management (ISM)
  • National Association of Convenience Stores (NACS)
  • National Grocers Association (NGA)
  • National Wellness Institute (NWI)
  • International Association for Food Protection (IAFP)
  • Retail Merchants Association (RMA)
  • Customer Service Professionals Network (CSPN)
  • Association of Information Technology Professionals
  • Freemason
  • Society for Nutrition Education and Behavior (SNEB)

Certifications

  • Certified in Time Management for Retail - framework
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Event Organizer for Retail - Meridian
  • Food Allergen Training Certificate - standard
  • Certified Natural Health Product Advisor - Ironclad Systems
  • Certified in Customer Complaint Handling - Meridian
  • First Aid and CPR Certification - category
  • Certified Health and Wellness Promoter - Lakeside Partners
  • Certification in Nutritional Counseling - Ironclad Systems

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