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Skills

  • Data encryption and security protocols
  • Knowledge of standard integration
  • Automated ticketing system setup
  • Problem resolution
  • Procedure equipment
  • Desktop support with remote tools
  • Regulatory compliance
  • Team management
  • Process improvement
  • Vendor relationship management

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams to complete the migration from legacy infrastructure to system, ensuring zero downtime.
  • Configured process systems.
  • Automated backups for mission-critical systems.
  • Conducted hardware monitoring.
  • Configured and maintained 15-node virtualization environments, increasing resource efficiency by 46%.
  • Adapted company-wide processes to match updated technologies.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Collaborated with cross-functional teams.
  • Collaborated with system customers to determine their needs and deliver method service.

Summaries

  • Achieved up to 39% labor savings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Data-centric Technology Administrator.
  • Achieved zero service disruptions.
  • Cut data restoration times by 45%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • System Administrator with expertise in performance optimization and technical improvements, as well as cost-effective decision-making and usability.
  • Demonstrated ability to increase network performance.
  • Achieved a 46% reduction in security breaches.

Accomplishments

  • Installed and configured IT monitoring solutions for initiative, reducing response time to alerts by 53%.
  • Managed a team of 13 IT professionals responsible for delivering high-quality user support and systems management.
  • Implemented method, improving remote team productivity by 33% during the transition to distributed workforces.
  • Enhanced company-wide cybersecurity protocols, resulting in a 21% improvement in threat detection and prevention.
  • Designed supply chain software integration that improved inventory management accuracy by 37% and reduced stockout incidents.
  • Monitored system performance and performed diagnostic troubleshooting, achieving 23% reduction in system outages across Seattle.
  • Led deployment of enterprise-wide software patching solution, reducing vulnerabilities by 41% within 18 months.
  • Developed asset management database in Workday, increasing IT equipment tracking accuracy by 66%.
  • Optimized existing infrastructure, enhancing network speed and lowering latency by 62% during peak hours.
  • Reengineered backup data solutions leading to a 70% reduction in data loss incidents and disaster recovery improvements.

Affiliations

  • EC-Council Certified Ethical Hacker (CEH) Alumni
  • Project Management Institute
  • Certified in Risk and Information Systems Control (CRISC) Group
  • Certified Information Privacy Technologist (CIPT) Network
  • SANS Institute Alumni Group
  • Certified Information Systems Security Professional (CISSP) Membership
  • Jaycees
  • Center for Internet Security (CIS) SecureSuite Membership
  • American Society of Safety Professionals
  • Lions Club

Certifications

  • Certified Data Privacy Solutions Engineer (CDPSE)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Cloud Practitioner (AWS CCP) - 2018
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Citrix Certified Associate – Virtualization (CCA-V)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)

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