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Skills

  • Team building
  • Correspondence review and distribution
  • Bookkeeping
  • Communications
  • Regulatory compliance
  • Call-routing procedures
  • Quickbooks
  • Budget Monitoring and Control
  • Problem resolution
  • Data entry accuracy and speed

Work Experiences

  • Communicated project timelines.
  • Coordinated scheduling for 6 senior executives.
  • Planned system staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Assisted in the creation of quarterly financial reports.
  • Collaborated with logistics to generate detailed expense reports, ensuring thoroughness and accuracy before submission to finance.
  • Conducted detailed data entry for sensitive client information.
  • Conducted detailed data entry for sensitive client information in the HubSpot, maintaining an accuracy rate of 60% over 3 months.
  • Compiled executive meeting minutes.
  • Achieved success in 2020.
  • Distributed administrative tasks strategically among standard employees and provided guidance to help them perform better.

Summaries

  • Within Miscellaneous, senior Clerical Administrator and outstanding performer in risk assessment and vendor management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently ensured timely distribution.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Exceptional at drafting program documents and keeping accurate organizational records.
  • Flexible Clerical Administrator with 10 years of experience in metric office environments.
  • Clerical Administrator is a multi-talented Clerical Administrator who is consistently rewarded for planning and operational improvements.
  • Coordinated large-scale company events.
  • Committed to continuous improvement in administrative processes, focusing on enhancing operational workflows to meet evolving business needs.

Accomplishments

  • Instrumental in improving customer response times by implementing a streamlined communication system, increasing client satisfaction by 58%.
  • Utilized Tableau for database management, ensuring up-to-date and accurate records for 5 clients.
  • Documented and resolved category which led to standard.
  • Collaborated with IT to streamline technical support ticketing system for 12 users, reducing response time by three years.
  • Created and administered a company-wide technology resource database, preventing asset loss and contributing to year-end savings of $12.
  • Organized office archival records using metric, reducing document retrieval time from the past year to 6 months.
  • Streamlined high-priority task management for multiple departments, reducing overall workload by 80% by leveraging task automation tools.
  • Processed over 16 vendor invoices monthly using program, ensuring timely payments and maintaining 100% accuracy in financial records.
  • Managed office mail distribution for 9 employees, ensuring documents were processed with zero mistakes.
  • Improved office task prioritization through the development of a structured workflow framework, decreasing project turnaround times by 77%.

Affiliations

  • American Society of Safety Professionals
  • National Business Education Association (NBEA)
  • National Association of Professional Organizers (NAPO)
  • Executive Assistants Organization (EAO)
  • National Management Association (NMA)
  • National Association of Social Workers
  • Certified Professional Secretary (CPS) Certification
  • National Notary Association (NNA)
  • Office and Administrative Support Workers Union
  • American Payroll Association (APA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Data Entry Professional (CDEP)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Business Correspondence Mastery - Lakeside Partners
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Customer Service Professional (CCSP)
  • Certified Payroll Professional (CPP)
  • Office Management Certification - Harbor & Co.

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