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Skills

  • Retail merchandising
  • Visual merchandising
  • Customer Relationship Management (CRM)
  • Network development
  • Time management
  • Product upselling
  • Team management
  • Customer relations
  • Effective communication
  • Communications

Work Experiences

  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Boosted impulse buys by 69%.
  • Adjusted pricing strategy.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $11.
  • Measured customers' feet to determine proper shoe size using the Brannock device.
  • Organized store merchandise racks by size, style, and color to maintain a clean, visually appealing showroom.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved 5% of new business from customer referrals.
  • Closed over $11 in sales, which included preparing contracts and processing order forms each the past year.
  • Anticipated demand.

Summaries

  • Shoe Sales Representative is a multi-talented Shoe Sales Representative who is consistently rewarded for planning and operational improvements.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and risk assessment and budget management.
  • Professional with team leadership and budget management expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Accomplished in sales forecasting.
  • Accomplished in sales forecasting and data analysis, using insights to adjust sales strategy and drive unit sales growth by 64% over the past year.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • With a background in marketing and sales of 5 products by informing customers of product benefits, process improvement and team leadership, enthusiastic sales expert with a background in marketing and sales of 2 products by informing customers of product benefits, project management and process improvement.

Accomplishments

  • Collaborated with regional managers to execute marketing strategies that generated 11% higher sales than projected goals.
  • Utilized customer feedback surveys and trend analysis to adjust product focus, leading to higher customer satisfaction scores and a return purchase rate of 83%.
  • Assessed customer pain points and resolved product warranty issues expediently, maintaining a 48% customer satisfaction score.
  • Enhanced customer loyalty through personalized follow-ups and exclusive invites to pre-sales events, increasing average return visits by 44%.
  • Reduced inventory loss by 77% through the implementation of more efficient stockroom management procedures.
  • Collaborated with inventory management teams on stock replenishment, reducing out-of-stock scenarios by 17%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 16 in the development of method.
  • Led team efforts in promoting brand loyalty programs, achieving a 83% increase in sign-ups and growing customer base.
  • Drove e-commerce growth by using online appointment tools, achieving a 27% digital sales conversion rate over the last quarter.

Affiliations

  • Independent Retailers and Shoe Sellers Association
  • Toastmasters
  • Society for Fashion Industry Professionals
  • Fashion Group International (FGI)
  • Customer Service Excellence Network
  • National Association of Collegiate Retailing (NACR)
  • Retail Leaders Circle
  • Professional Retail Store Maintenance Association (PRSM)
  • International Association of Visual Merchandising
  • Association of Information Technology Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Professional Certificate in Communication - standard
  • Footwear Fit Specialist Certification - method
  • Certified Footwear Professional (CFP) - system
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Negotiator (CSN) - standard
  • Certificate in Data-Driven Sales Decision Making - process
  • Certified Sales Leadership Professional (CSLP) - Sales and Marketing Executives International
  • Cisco Certified Internetwork Expert (CCIE)

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