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Skills

  • Cargo shipment estimations
  • MS Office
  • Customs Clearance Coordination
  • Business operations
  • Customs documentation audit
  • Regulatory compliance
  • Budgets
  • Air cargo security protocols
  • Cargo shipment weighing
  • First Aid/CPR

Work Experiences

  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Championed a new customer feedback procedure for imports.
  • Coordinated with cross-functional teams to troubleshoot shipment discrepancies, leading to a 80% reduction in errors and claims over 2016.
  • Achieved favorable contract terms.
  • Championed a new customer feedback procedure for imports, which saw a 19% improvement in overall satisfaction rates within the past year.
  • Achieved more uniform operations.
  • Authored and updated internal playbooks for air import processes, resulting in more uniform operations and a 62% reduction in team training time.
  • Achieved 60% on-time performance.
  • Achieved results over 17 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 28% reduction in shipping OPEX.
  • Achieved 17% reduction in freight costs.
  • Achieved a 61% reduction in manual data entry errors.
  • Accomplished Air Import professional.
  • Air Import Agent with extensive experience handling time-sensitive goods, leveraging global freight networks to ensure the timely arrival of shipments to multiple locations.
  • Achieved 63% on-time delivery.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Air Import Agent adept at mentoring and training personnel, improving team productivity by 54% and ensuring a thorough understanding of customs regulations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Partnered with warehouse staff to expedite the transition of goods, ensuring received shipments were processed and en route to final destinations within 18 hours.
  • Resolved product issue through consumer testing.
  • Successfully maintained 100% compliance with industry regulations and global customs protocols, mitigating risks of fines and shipping delays.
  • Worked directly with customs brokers to accurately classify goods, saving the company $18 annually by avoiding penalties and overpayments.
  • Implemented a process improvement that cut overall import processing time by 3 hours per shipment, using Adobe Creative Suite to automate repeated clerical tasks.
  • Created robust reporting models to track shipment and customs clearance statuses, providing real-time analytics to upper management on import operations.
  • Reduced demurrage fees by 10% by improving warehouse coordination and unloading efficiency, cutting holding times for air cargo upon arrival.
  • Managed complex high-urgency shipments by working with specialized carriers, ensuring critical goods arrived at Chicago with zero delays during peak holiday seasons.
  • Led cross-functional team in upgrading shipment tracking software, cutting data entry errors by 85% and improving shipment scheduling accuracy.
  • Routinely minimized cargo handling issues by collaborating closely with terminal and ground-handling agents to resolve discrepancies upon arrival.

Affiliations

  • Certified Transportation Broker (CTB) by Transportation Intermediaries Association
  • Charter Member of Trans-Pacific Freight Group 2024 to 2015
  • Association for Supply Chain Management (ASCM) Membership
  • American Marketing Association
  • Freight and Logistics Management Certification by Northwind
  • Forklift and Warehouse Operations Safety Certification 2021
  • American Medical Informatics Association
  • Air Cargo Management Certification by Meridian
  • Continuous Compliance Training on Latest Customs and Trade Regulations
  • Cargowise or Asana Certification for Digital Tracking Systems

Certifications

  • Global Logistics Specialist (GLS) Certification
  • CompTIA A+ Technician
  • Transportation of Dangerous Goods by Air Certification
  • Certified Business Analysis Professional (CBAP)
  • Professional Freight Forwarding Specialist (PFFS)
  • First Aid/CPR Certified
  • Air Cargo Advanced Marketing Certification (ACAM)
  • Project Management Professional (PMP)
  • Certified International Freight Forwarder (CIFF)
  • Certified Public Accountant

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