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Skills

  • Problem resolution
  • Business Planning
  • Operational improvement
  • Web-based reporting tools
  • Financial Management
  • Benchmarking performance
  • Team management
  • Business operations
  • Cost reduction strategies
  • Business Development

Work Experiences

  • Achieved a 76% decrease in system downtime.
  • Created wireframes, site maps, and content inventories for new website designs.
  • Collaborated with stakeholders across 10 departments.
  • Conducted root cause analysis on recurring system failures, introducing changes resulting in a 80% decrease in system downtime.
  • Generated over $13 million in revenue per year through launched and coordinated.
  • Analyzed standard data and system architecture.
  • Championed a digital transformation initiative that reduced labor costs by $3 annually and accelerated workflows by 32%.
  • Decreased churn by 29%.
  • Compiled current business intelligence data into reports and polished presentations, highlighting findings and making recommendations for improvements.
  • Cut the approval cycle from 12 days to 3 days.

Summaries

  • Accomplished at driving stakeholder collaboration.
  • Within Miscellaneous, senior Principal Business Analyst and outstanding performer in stakeholder engagement and team leadership.
  • Achieved annual savings of $14.
  • Collaborated directly with C-suite executives to present real-time business insights through performance dashboards, driving pivotal business decisions that increased efficiency by 79%.
  • Crafted data-driven insights.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Contributed to a 70% boost in operational efficiency.
  • Business-savvy analyst with a knack for identifying KPIs.
  • Collaborated with C-level executives.
  • Reliable quantitative analyst who understands company metrics with accuracy and efficiency.

Accomplishments

  • Spearheaded migration of legacy systems to cloud infrastructure within 7 months, reducing storage costs by 80% and improving scalability.
  • Oversaw development of Standard Operating Procedures (SOPs) for quality assurance, resulting in reduced downtime and enabling consistent, repeatable performance.
  • Partnered with IT to automate recurring business processes, reducing workforce dependency and cutting man-hours by 39% annually.
  • Provided actionable insights through data analysis that led to a 55% increase in productivity across compliance by streamlining operations.
  • Facilitated cross-functional Agile teams in developing a customer-centric business model, improving customer satisfaction ratings by 61%.
  • Oversaw the restructuring of Tableau, reducing overall operational costs by $203,000 annually while improving process accuracy.
  • Led integration of new CRM system post-acquisition, enhancing cross-departmental collaboration and improving customer retention by 18%.
  • Documented and resolved metric which led to initiative.
  • Facilitated strategic initiatives that drove a 27% increase in market share by aligning business goals with emerging industry trends.
  • Established and documented a comprehensive risk management framework, reducing project risks by 28% across critical operations.

Affiliations

  • Project Management Institute (PMI)
  • Lean Six Sigma Community
  • SQL Server Professionals Community
  • Association for Computing Machinery
  • Society for Information Management (SIM)
  • International Council of Nurses
  • Business Analytics Special Interest Group (BA-SIG)
  • Decision Sciences Institute (DSI)
  • Jaycees
  • American Marketing Association

Certifications

  • PMI Professional in Business Analysis (PMI-PBA)
  • SAP Certified Application Associate - Business Process Integration
  • Certified Digital Transformation Professional (CDTP)
  • Google Certified Professional Cloud Architect
  • Google Data Analytics Professional Certificate
  • Tableau Desktop Specialist
  • Certified Data Management Professional (CDMP)
  • Business Process Management (BPM) Professional Certification
  • Azure Fundamentals (AZ-900)
  • SHRM Certified Professional (SHRM-CP)

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