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Skills

  • Problem resolution
  • Gap analysis
  • Business Process Automation
  • Data collection and analysis
  • Budget management and allocation
  • Project organization
  • Benchmarking performance
  • Communications
  • Cost reduction strategies
  • Data-driven decision making

Work Experiences

  • Achieved more accurate forecasts.
  • Mapped out current business and operational processes and made recommendations for how they could be improved.
  • By closely supervising the workflow of claims analysts and mail clerks, I was able to close process gaps and encourage optimal productivity.
  • Championed a digital transformation initiative that reduced labor costs by $3 annually and accelerated workflows by 32%.
  • Contributed to a 15 revenue increase in 2017.
  • Achieved on-time delivery rates of 22% or higher.
  • Decreased churn by 29%.
  • Orchestrated and implemented a groundbreaking online employee timekeeping program to improve overtime and employee work hours measurements.
  • Collaborated with stakeholders across 10 departments.
  • Generated over $13 million in revenue per year through launched and coordinated.

Summaries

  • Achieved 29% forecasting accuracy.
  • Business and system requirements, user acceptance testing, and end-user training are all areas in which he excels.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as vendor management training.
  • 18 years of Miscellaneous industry success from a seasoned business analyst.
  • Principal Business Analyst with 10 years of successful data analysis and cross-functional collaboration experience.
  • Achieved annual savings of $14.
  • Successful in advancing the company's goals and improving program performance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 24% increase in customer satisfaction.
  • Collaborative leader with expertise in cross-functional team management.

Accomplishments

  • Spearheaded migration of legacy systems to cloud infrastructure within 7 months, reducing storage costs by 80% and improving scalability.
  • Partnered with IT to automate recurring business processes, reducing workforce dependency and cutting man-hours by 39% annually.
  • Initiated post-merger integration of two major corporate ERPs, aligning workflows and improving reporting accuracy by 19%.
  • Optimized inventory management systems post-merger, reducing overstock by 81% and contributing to annual savings of $230,000.
  • Analyzed complex datasets across product teams, leveraging SQL and Power BI, improving data-driven decisions by 84%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with stakeholders to define project scope and deliverables, leading to the successful completion of program within 7 weeks under budget.
  • Oversaw development of Standard Operating Procedures (SOPs) for quality assurance, resulting in reduced downtime and enabling consistent, repeatable performance.
  • Developed end-to-end reporting systems for initiative, providing key performance metrics that resulted in strategic adjustments and process.
  • Delivered on-time project outcomes under a Lean management approach, reducing process cycle times by 42% in 2017.

Affiliations

  • Global Strategic Planning and Analysis Forum
  • Business Process Management Institute (BPMI)
  • SQL Server Professionals Community
  • International Institute of Business Analysis (IIBA)
  • Society of Business Analysts
  • Product Development Professionals Organization
  • Society for Information Management (SIM)
  • American Marketing Association
  • Lean Six Sigma Community
  • Lean Enterprise Institute

Certifications

  • Agile Certified Practitioner (PMI-ACP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Supply Chain Professional (CSCP)
  • CompTIA A+ Technician
  • Certified DevOps Professional (CDevOps)
  • Certified Digital Transformation Professional (CDTP)
  • CompTIA Security+
  • Certified Information Systems Auditor (CISA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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